Assistant Front Office Manager
DUBAI HOLDING
United Arab Emirates (AE), Abu Dhabi, Abu Dhabi
منذ 5 يوم

Description

About Jumeirah and Jumeirah at Etihad Towers :

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

The business, social and gourmet hub of Abu Dhabi, Jumeirah at Etihad Towers offers a relaxed and bespoke urban lifestyle experience based on personalised care, craftsmanship, and a passion for unique culinary experiences.

Located on the shores of the Arabian Gulf, the 5-star luxury city hotel spans 66 floors and includes 382 guest rooms and suites of refined elegance offering the latest technology and stunning Corniche and coastal views.

The hotel features a Club Executive Lounge, 199 serviced residences, ten restaurants and bars including the signature restaurants Li Beirut and Quest, Talise Spa, Six P Gym, and one of the largest and most sophisticated hotel conferencing centres in the capital.

Jumeirah at Etihad Towers was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department.

About the role : An opportunity has arisen for a Assistant Front Office Manager to join Jumeirah at Etihad Towers. The main duties and responsibilities of this role are :

  • Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
  • Monitor Guest Relations personnel, repeat guests and other VIPs receive special attention and recognition
  • To handle and resolve any guest complaints received at the Front Desk
  • Control the availability of rooms, rooms types, accuracy of room count and rate categories
  • Maximise occupancy, revenue and average rate while maintaining high service standards
  • Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the Room Ready on Arrival policy is adhered to
  • Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
  • Know system recovery procedures
  • Interpret computer reports
  • Compile statistics for Front Office and provide reports relating to that area
  • Continually check the accuracy of room count
  • Approve upgrades and special amenities in absence of Front Office Manager.
  • Maintain inter-departmental relationships to ensure seamless customer service
  • About you :

    The ideal candidate for this position will have the following experience and qualifications :

  • Must hold a University Degree in a Hospitality related field
  • A minimum of 2 Years experience as an Assistant Front Office Manager in an international Hotel Chain
  • Pre opening experience is mandatory
  • Outstanding concern for quality, hospitality and guest satisfaction
  • Great financial management experience (P&L, forecasting, budget)
  • Strong knowledge of property management systems
  • Exceptional People Management Skills, maintaining a positive approach, able to handle conflict and confrontation
  • Strong Leadership and organisation skills with a hands on approach
  • Excellent organization and time management skills
  • Superb Communication Skills, both verbal and written
  • Preferably fluent in German language
  • About the benefits :

    This position offers a highly competitive salary and package which include : your own single room accommodation / live out allowance, free transport to and from your place of work if company accommodation provided, uniform, laundry services, meals during working hours, annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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