Senior Retail Operations Manager
Al-Futtaim
Dubai, AE
منذ 16 يوم

Internal Information : Reports to MD - Fashion

Work Level 1

You must have been an Al-Futtaim employee for at least 18 months in order to be considered

You must inform your HRBP in confidence of your application

Please note that this vacancy may be advertised externally in the next week so apply without delay

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives.

Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?

The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees.

You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas.

Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Responsible for store operations, staff development and visual merchandising for multiple fashion brands in the middle east.

Actively contributes to the development of staff and maintaining the store standards according to brand requirements.

1 : Maximising Sales and Profitability

Drives and delivers sales performance of assigned stores. Manages sales objectives and operational costs, in line with agreed business plan.

Implements processes which clearly communicate personal responsibility at all levels for achievement of weekly / monthly sales targets.

Ensures stores maximise use of space, anticipating and advising changes to layout based on sales or seasonal history.

Sets store appearance / layout standards, promotions schedule, staff ratios and development priorities. Recommends business plan budget levels, initiates action plans on shrinkage, and recommends promotions and point of sale presentational materials

2 : People Development

Holds regular store manager meetings. Ensures selection and development of productive and high-performing store employees to meet stores staffing requirements through close liaison and co-

planning with HR function. Implements measurable appraisal processes. Develops and implements training to maximise sales potential.

Deploys and plans promotion of staff relative to individual strengths to maximise business plan delivery.

Directly selects and recommends promotion of employees. Decides focus and content of training, assesses impact on performance, best placement of individuals, and reflects brand images in selection of store teams.

Decides first line disciplinary interviews.

3 : Inventory Control

Ensure store achieves defined stock loss targets. Constantly seek to improve staff awareness of stock loss issues. Decide store layout and stock positioning.

Manages stock availability. Advise Store Manager on out of stock shortages, slow sellers or price sensitivities Constantly seeks to improve staff awareness of stockloss issues.

Implements stock loss controls, recommends areas of focus.

4 : Visual Merchandising

Maintains highest possible standards of in-store visual impact. Follows brand / layout guidelines correctly followed to deliver brand values and ensure corporate ’handwriting’ is evident in presentation.

In conjunction with visual merchandising team, helps ensure up to date look’ to window displays. Drives sales floor presentation and housekeeping / recovery principles to the highest standard by regular walk through and corrective action / coaching.

Applies and maintains guidelines and standards for visual presentation and store appearance

About you :

It is essential you have at least 5 years’ experience in a similar managerial role within a large retail fashion / luxury brand.

You will have a sound understanding of retail operational processes across multiple locations and preferably within the GCC.

You must possess strong decision making skills and have the ability to work with people at all levels. You will have excellent attention to detail, the ability to work autonomously and have strong numerical skills.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-

crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.

We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.

We make every effort to review and respond to every application.

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