Fraud Control Analyst
Mashreq Bank
منذ 3 يوم

Job Purpose

  • Responsibility to protect cards from fraud and mitigate risk, by reviewing alerts, reports, transactions and accounts.
  • Work closely with customer services, operations, chargeback & disputes, as well as other internal teams and external partners, as appropriate, to mitigate risk, identify, manage and deter fraud.
  • Key Result Areas

  • Monitor transactional-based card spends on a 24x7 basis as per Bank’s procedures, agreed service standards and in accordance with agreed controls and procedures.
  • Contact cardholders on suspicious activities on their card accounts and take necessary actions as per bank’s procedures in accordance with agreed controls and TAT’s.
  • Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.
  • Resolution of all customers to any possible fraudulent transactions, disputed cardholder billings etc., and channel feedback into process improvements.
  • Ensure customer requests / instructions via phone / fax are validated before actioning them and / or updating the card system.
  • Ensure to advise respective units in the bank to take necessary actions on any possible fraudulent transactions / accounts / disputed transactions and protect the bank’s interest in minimizing transactional losses.
  • Detect possible money laundering transactions on cards & report such transactions to Manager / Supervisor Fraud Detection and protect the bank’s interest by taking appropriate actions.
  • Ensure timely SAFE and TC4O reporting to respective Schemes.
  • Ensure that all lines are answered within 3 rings.
  • Achieve card fraud detection performance of at + 80% through fraud detection tools.
  • Acquiring fraud should not increase by 10bps of sales as per minimum standards
  • Escalate possible money laundering transactions on cards through usage and report such transactions to protect the bank’s interest by taking appropriate actions.
  • Provide temporary credit to disputed transaction.
  • Recommend write off for fraud transactions.
  • Identify and recommend action on CPP.
  • Educating merchants about fraud awareness
  • Knowledge, Skills and Experience

  • University degree or equivalent qualification.
  • At-least 2 year experience in Fraud Detection with thorough knowledge of card operations including Visa / MasterCard regulations and account monitoring activities.
  • Excellent Communication & inter-personal skills
  • Product knowledge & card systems
  • Strong process & control orientation
  • Knowledge of Visa / MasterCard regulations
  • Fluent in both written and spoken English & Arabic
  • Jun 10, 2018

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