At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations.
As a Front Desk Supervisor you represent the brand to the Guest throughout all stages of the Guest stay providing a consistent high quality of personalized service, and serve as the Guest liaison for both hotel and non-
hotel services. Must be sales minded, confident in responding to Guests requests and concerns in a personal, prompt and courteous manner with the ability to think outside the box .
Supervising Front Desk Colleagues to ensure that the appropriate service levels are provided and achieved at all times.
Hotel Overview : A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city.
Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools.
Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Summary of Responsibilities :
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following :
Register Guests and assign rooms
Accommodate special requests whenever possible
Assist in preregistration and allocation of rooms
Thoroughly understand and adhere to proper credit and cash handling policies and procedures
Understand room status and room status tracking
Know room locations, types of rooms available, and room rates
Use suggestive selling techniques to sell rooms and to promote other services of the hotel
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-
outs, early check-ins, special requests and day use rooms
Possess a working knowledge of the reservations department
Know how to use front office equipment
Process Guest check-outs
Handle cash and balance cash at the end of the shift
Develop a strong knowledge of the hotel’s facilities and services and of the surrounding community
Provide exceptional concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmation and other available services
Arrange secretarial and other office services if requested by Guest
Coordinate Guest’s requests for special services with the appropriate department
Communicate strongly and effectively with all other departments, highlight Front Desk requirements to ensure proper level of service to our Guests
Handle Guest complaints and solve problems
Use proper telephone etiquette
Use proper mail, package, and message handling procedures
Establish and maintain communication with all Front Desk staff on a daily basis
Be a constant presence in Front Desk, ensure that all Guests are greeted in a courteous manner and are made to feel welcomed at all times
Maintain the cleanliness and report deficiencies in the department and knowledge of all safety and emergency procedures
Report any unusual occurrences or requests to the manager or assistant manager
Train new Colleagues and supervise Front Desk Colleagues on daily duties
Participate in the orientation, meeting, and training process of all Colleagues assigned to Front Desk
Understand that business demands sometimes make it necessary to move Colleagues from their accustomed shifts to other shifts
Minimum of one year previous experience in Front Desk or Guest Services at supervisory capacity
Extensive knowledge of Front Desk policies and procedures
Excellent written and verbal communication, interpersonal and leadership skills
Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.
APPLY TODAY : Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.
com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best.
That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific -
as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel.
Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.
A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program.
An exciting future awaits!
Primary United Arab Emirates-Dubai-Fairmont Dubai
Employee Status : Regular
Job Level : Management / Supervisory
Schedule : Full-time
Shift : Rotating / Shift Work