Front Desk Supervisor
Dubai, UAE
منذ 9 يوم
source :

Primary Location

At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations.

As a Front Desk Supervisor you represent the brand to the Guest throughout all stages of the Guest stay providing a consistent high quality of personalized service, and serve as the Guest liaison for both hotel and non-

hotel services. Must be sales minded, confident in responding to Guests requests and concerns in a personal, prompt and courteous manner with the ability to think outside the box .

Supervising Front Desk Colleagues to ensure that the appropriate service levels are provided and achieved at all times.

Hotel Overview : A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city.

Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools.

Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Summary of Responsibilities :

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Register Guests and assign rooms

    Accommodate special requests whenever possible

    Assist in preregistration and allocation of rooms

    Thoroughly understand and adhere to proper credit and cash handling policies and procedures

    Understand room status and room status tracking

    Know room locations, types of rooms available, and room rates

    Use suggestive selling techniques to sell rooms and to promote other services of the hotel

    Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-

    outs, early check-ins, special requests and day use rooms

    Possess a working knowledge of the reservations department

    Know how to use front office equipment

    Process Guest check-outs

    Handle cash and balance cash at the end of the shift

    Develop a strong knowledge of the hotel’s facilities and services and of the surrounding community

    Provide exceptional concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmation and other available services

    Arrange secretarial and other office services if requested by Guest

    Coordinate Guest’s requests for special services with the appropriate department

    Communicate strongly and effectively with all other departments, highlight Front Desk requirements to ensure proper level of service to our Guests

    Handle Guest complaints and solve problems

    Use proper telephone etiquette

    Use proper mail, package, and message handling procedures

    Establish and maintain communication with all Front Desk staff on a daily basis

    Be a constant presence in Front Desk, ensure that all Guests are greeted in a courteous manner and are made to feel welcomed at all times

    Maintain the cleanliness and report deficiencies in the department and knowledge of all safety and emergency procedures

    Report any unusual occurrences or requests to the manager or assistant manager

    Train new Colleagues and supervise Front Desk Colleagues on daily duties

    Participate in the orientation, meeting, and training process of all Colleagues assigned to Front Desk

    Understand that business demands sometimes make it necessary to move Colleagues from their accustomed shifts to other shifts

  • Perform supervisory duties or special projects at the direction of Front Desk Manager
  • Qualifications :

    Minimum of one year previous experience in Front Desk or Guest Services at supervisory capacity

    Extensive knowledge of Front Desk policies and procedures

    Excellent written and verbal communication, interpersonal and leadership skills

  • Self motivation and organizational skills with the initiative and ability to complete projects in a timely manner and then proven ability to work well under pressure
  • Goal and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
  • Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
  • Highest Guest service orientation with the ability to lead team members consistently to achieve goals
  • Must be strong team player
  • Professional in presentation and demeanor
  • Knowledge in a second or third language would be an asset
  • Must be sales minded
  • Operational knowledge and proficiency in Opera, Excel and Words
  • Diploma in Hospitality Administration would be an asset
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

    APPLY TODAY : Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.

    com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


    At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best.

    That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific -

    as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel.

    Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.

    A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program.

    An exciting future awaits!

    Primary United Arab Emirates-Dubai-Fairmont Dubai

    Employee Status : Regular

    Job Level : Management / Supervisory

    Schedule : Full-time

    Shift : Rotating / Shift Work

    Req DBI02619

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