Minimum of 1 - 2 years experience in the simler role.
High School / Diploma in any subject.
Fluent in written and spoken English & Arabic.
Special Aptitudes(Language, Computer etc.)
Excellent spelling and grammar Arabic, English.
Good Knowledge of customer care processes and techniques.
Proficient level knowledge of Microsoft Word, Excel, outlook.
Job purpose :
To be accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer locations, techniques, collection methods, legal claims, and the selective use of outside collection services.
Key Accountabilities :
The duties of a Collections Specialist include collection calls and / or correspondence in a fast paced, goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support team.
Enlist the assistance of of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with the sales team regarding customer accounts on a timely basis.
Processing monthly credit memos and the appropriate reporting.