A Cluster Revenue Manager manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.
What will I be doing?
As Cluster Revenue Manager, you are responsible for analysing and presenting financial data that will help the Sales and Senior executive teams to make well-
informed decisions about potential new business and the market, in general.
Manage and lead the Team through day-to-day operations, as well as strategically guide the Revenue department to achieve Team and organisational goals
Ensure yield exemptions are investigated and analysed and new business opportunities are identified
Gather and analyse statistics, yield information and all other relevant information in order to identify potential new business, markets and trends, and to minimise risk
Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement
Complete and analyse month-end reports
Outline risks and opportunities relative to meeting rooms versus Guest room availability to present at weekly meetings
Record and analyse all refused, lost, cancelled and waitlisted business for both Guest rooms and Conference and Banquet (Conference and Banquet) meeting space
Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Revenue Team
What are we looking for?
A Cluster Revenue Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Previous experience in sales role with the ability to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree level qualification in a relevant field
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-
stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!