To manage the smooth and efficient operations of the Outlet within Brand guidelines to ensure maximum customer satisfaction and profitability
Education / Certification and Continued Education
Graduate in a relevant technical or business related discipline
Tertiary qualification in Hotel Management
Years of Experience
4 to 5 years relevant experience, with 1 to 2 years experience in a management role
Essential Roles and Responsibilities
Functional Roles and Responsibilities
Handle customer queries / comments to maximise customer satisfaction.
Seek new opportunities to drive and create additional sales
Ensure all products delivered to customers are as per brand standards.
Manage staff schedules and leave plans to ensure optimum staffing at all times.
Gather market intelligence and provide feedback to enable the Area / Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales.
Ensure compliance with all legislation and ATG policies and procedures
Manage wastage and variance as per agreed targets.
Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards.
Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.
Prepare weekly reports and provide relevant feedback and suggestions to the Area / Operations Manager to maximise operational efficiency.
Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.
Adhere to the strict statutory requirements and established health, hygiene & safety policies and standards within the Outlet
People Management Roles and Responsibilities
Provide leadership and direction to subordinates towards the achievement of goals and objectives.
Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles