Resident Engineer Consulting Services (DC / R&S / UCS) A worlds leading vendor is urgently looking for a Resident Engineer Consulting Services (DC / R&S / UCS) to work on a 12 month contract based in Abu Dhabi.
You will be responsible for supporting the Customer in DC (UCS, Routing and Switching) and network level problem resolution including troubleshooting on the Cisco network, for major and critical faults.
Following is definition of the critical and major networking faults, Critical fault : - Disruption in service due to network or Network Element (Node / Module) fault resulting in critical impact on business operations.
Major fault : - Degradation in the service due to any fault in the network or network element (node / module)causing critical Impact on the business operations, Coordinating with the Cisco TAC (Technical Assistance Centre) in order to try and expedite the resolution of the trouble tickets opened with the TAC by the End Customer operations team.
This coordination shall be provided using telephone and emails. Providing a monthly status report of the faults (major / critical) and improvements on the network, which will be Customer?
s responsibility to address. These will include, Cause of the network fault, Remedial Action taken, High level recommendation to avoid problem recurrence in the future.
Any recommended improvements for the availability of the network if available. Improvements might include configuration changes, hardware, software or design enhancements.