Guest Services Executive, Concierge – Al Qasr, Madinat Jumeirah
DUBAI HOLDING
United Arab Emirates (AE), Dubai, Dubai
منذ 27 يوم

Description

AboutJumeirah and the hotel :

At Jumeirah , we are committed to encouraging anddeveloping our colleagues in world class environments. We value diversity andequal opportunity, employing over 14,000 colleagues from over 100 differentcountries including locations in Asia Pacific, CIS, Central Asia, Western andEastern Europe, Africa the Middle East.

Madinat Jumeirah The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels,Arabian summer houses, the exclusive Malakiya Villas, over 40 world-

classrestaurants and bars, a traditional souk, 3km of waterways with abras, theregion's leading conference and banqueting centre, 2km of private beach, theaward-

winning Talise Spa, and the superlative Talise Fitness health club.

About the Role :

Anopportunity has arisen for a Guest Services Executive to join Conciergedepartment in Al Qasr, Madinat Jumeirah Resort.

The main duties andresponsibilities of this role :

  • Constantly provide an approachable,helpful and friendly service to colleagues and guests alike.
  • Use guest’s name at appropriatetimes during a conversation.
  • Act as an information resource bybeing well informed and aware of all activities and events happening within theresort as well as other JI properties and throughout Dubai.
  • Maintain in-depth knowledge aboutthe area sites, tours, restaurants surrounding countries and assign the work tothe Bell Attendants as required.
  • Proactively seek to maintainup-to-date product knowledge about Madinat Jumeirah as well as other JumeirahInternational units and Dubai.
  • To be aware about UAE customs,history and culture.
  • Make bookings for guests forair-tickets, restaurants, tours, golf or as requested by guests and liaise withthe respective companies and other JI Properties.
  • Contact regular guests through Experience Planner’ and create an itinerary according to bookings requested.
  • Record any bookings, deliveries / pick-upson the applicable forms.
  • Keep the Concierge Desk stocked withmagazines, brochures, leaflets, maps, guides and a range of information thatare of interest to guests.
  • Actively sell and promote theresort’s facilities first, then refer guests to other Jumeirah Internationalproperties and only suggest other hotels / restaurants, if suggestion cannot meetthe guest’s request.
  • Accept letters and postcards fromguests for mailing and sell stamps as requested.
  • Coordinate the collection, deliveryand storage of luggage with the Bell Attendants, and ensure all info isrecorded.
  • Act as a sales person of all Jumeirah properties and products.
  • Maintain an awareness of relevant JI and MJ SBSs and ensure these standards are delivered on a daily basis.
  • Perform any related duties assigned by management.
  • To comply with the hotel’s health, safety and hygiene policy and maintain high grooming standards.
  • AboutYou :

    The idealcandidate for this position will have the following experience andqualifications :

  • A minimum of 2 years in Concierge orGuest Services experience in a 5 star hotel.
  • Secondary School Degree (Minimum).
  • Knowledge of basic Microsoft Office Applications aswell as Front Office Applications (Opera).
  • Outgoing personality with ability to communicatewith guests and colleagues.
  • Good command of both spoken and written English
  • Additional language is an added value
  • About theBenefits :

    This positionoffers a competitive salary and package which includes : shared accommodation,free transport to and from your place of work, uniform, laundry services, mealsduring working hours, flight allowance every 2 years, medical coverage, lifeand accident insurance, retail and leisure discounts, 50% discount off JumeirahF&B outlets and reduced hotel rates.

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