Job Purpose :
To deliver an engaging and knowledgeable service that attracts our potential customers to generate quality new sales and ultimately drive the commercial performance of the company.
Key Accountabilities : Scope of work
Scope of work
Achievement of set (individual) and overall boutique targets
Provide outstanding customers service
Monitoring of product display and stocking
Maintain an awareness of all promotions and advertisements
Guarantee retail boutique maintenance and required cleanness / hygiene
Prepare required orders in coordination with your team and supervisors
Operate the cash register appropriately and ensure correct billing
Reach individual and overall sales targets
Demonstrate profound product knowledge
Ensure that store hygiene standards are met at all times and that all products are handled accordingly
Maintain merchandise and ensure proper display, storage, etc.
Assure smooth shop opening, closing if involved
Ensure daily check lists are filled in when opening / closing
Use the prescribed selling techniques to provide customers with a friendly, courteous experience
Operate the cash register to accurately compute the price of the product and receive payment
Arrange and package all gift orders according to the sale order
Accurately record the product usage in the system.
Control shrinkage and product spoilage notify boutique manager
Reporting any malfunctioning equipment to the Boutique Manager
Participate in year-end inventory and cycle
Compute the retail price for the order
Help colleagues and junior peers to learn and perform their job well
Report to the boutique manager on customer feedback and complaints
Monitor stock levels and share findings with your manager
Sales skills analytical skills to customize sales approach to customer type
Customer Handling Skills to be able to handle customer requests while utilizing the psychological selling measures learned in the trainings
Product Knowledge specifications and pricing
Self-disciplined, intelligent, responsible and presentable
Positive and enthusiastic
Lives and Advocates the Bateel Values :
People Excellence (internal / external customer engagement and relationship management)
To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, honesty and desire to support others.
To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative / regulatory and company policies and procedures.
To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel.
Continuously develop own skills by attending all required training courses and maintaining an up to date knowledge of products, services, systems and work processes.
Fluent in English (Arabic is a plus)
Ability to communicate clearly and concisely, both orally and in writing
Ability to build relationships with customers and peers
Minimum 1 year retail experience is required
Qualification and Licenses requirement
High School graduate or above