This is a clerical position at a Hotel. This position will function as a focal communication source. Greets and directs visitors in a friendly, courteous and professional manner.
Communicates customers care information to appropriate parties in a timely manner and maintains necessary forms and supplies required at Reception area.
Answers telephones, directs calls and takes detailed messages. Acts as a communication link between the Provider, Customer, and Hotel Manager.
Ensures current customers information is accurate by completion of information forms by customers, insurance cards copied, and co-
pays and customer balances collected.
Promotes customer satisfaction through appropriate communication, coordination of customer care related concerns and focus on customer needs and expectations.
The ideal candidate will promote a positive image through an efficient cooperative approach to all tasks. Will present an professional approach, appearance, a friendly smile and pleasant tone of voice.
Operating as an active part of the team and using constructive problem solving, maintains confidentiality.
Requirements : High School Diploma or equivalent (GED) is required.
Excellent customer service skills and a team player is a must.