Assistant Outlet Manager - Lobby Lounge
FRHI
Dubai, United Arab Emirates
منذ 9 يوم

Regular

We are excited to find the next Heartist® Assistant Outlet Manager to join the Raffles Dubai team!

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values.

Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.

The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as a Assistant Outlet Manager.

PURPOSE OF POSITION

To manage the overall operation of the restaurant, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

KEY ROLES & RESPONSIBILITIES

  • Motivate, discipline, direct and supervise the work of all employees in the restaurant
  • Develop and maintain training programs to ensure a high degree of staff professionalism
  • Manage day-to-day operations of the restaurant
  • Handle complaints and make effective service recovery
  • Ensure standards are being followed in accordance with F&B policies and procedures
  • Ensure all employees have full product knowledge
  • Regularly inspect food & beverage quality
  • Follow established and proper Accounting procedures
  • Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
  • Conduct daily roll plays and ensure employees adhere to grooming standards
  • Develop maintenance schedules
  • Liaise with stewarding on inventory and breakage control
  • Maintain daily log book maintaining clear and concise information on the operations.
  • Establish guest database with preference records of regular guests
  • Schedule employees to maintain Hotel’s service standards within budgeted labour costs
  • Assign responsibilities to subordinates and conduct regular performance checks
  • Implement weekly cleaning schedules for operating equipment
  • Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
  • Control stock of all equipment in the restaurant
  • Constantly monitor staff's appearance, attitude and degree of professionalism
  • PERSONAL ATTRIBUTES

  • Excellent reading, written and oral proficiency in English
  • Experienced in all aspects of restaurant service
  • Must be well-presented and professionally groomed at all times
  • Excellent leader and trainer with strong motivational skills
  • Strong interpersonal skills and attention to detail
  • High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
  • Proven organizational skills, able to set and meet deadlines with quality results
  • QUALIFICATIONS

  • Degree in Hotel Restaurant Management or equivalent
  • EXPERIENCE

  • Minimum 2 - 3 years Hotel experience
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