RegularWe are excited to find the next Heartist® Banquets Manager to join the Raffles Dubai team! Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values.
Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.
The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Banquets Manager. Key roles & responsibilities :
Motivate, discipline, direct and supervise the work of all employees in the bar
Develop and maintain training programs to ensure a high degree of staff professionalism
Manage day-to-day operations of the Bar
Handle complaints and make effective service recovery
Ensure standards are being followed in accordance with F&B policies and procedures
Ensure all employees have full product knowledge
Regularly inspect food & beverage quality
Follow established and proper Accounting procedures
Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
Conduct daily roll calls and ensure employees adhere to grooming standards
Develop maintenance schedules
Liaise with stewarding on inventory and breakage control
Maintain daily log book maintaining clear and concise information on the operations.
Establish guest database with preference records of regular guests
Schedule employees to maintain Hotel’s service standards within budgeted labor costs
Assign responsibilities to subordinates and conduct regular performance checks
Implement weekly cleaning schedules for operating equipment
Manage organization and cleanliness of departmental areas by conducting weekly walkthroughs with Hygiene Manager, Housekeeping and Engineering Department
Control stock of all equipment and alcoholic beverage in the Bar
Constantly monitor staff's appearance, attitude and degree of professionalism
Personal Attributes :
Excellent reading, written and oral proficiency in English
Experienced in all aspects of restaurant service
Must be well-presented and professionally groomed at all times
Excellent leader and trainer with strong motivational skills
Strong interpersonal skills and attention to detail
High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
Proven organizational skills, able to set and meet deadlines with quality results
Strong background in bartending and menu engineering with wine
Degree in Hotel Restaurant Management or equivalent
Minimum 2 - 3 years Hotel experience