Assistant IT Manager
DUBAI HOLDING
United Arab Emirates (AE), Dubai, Dubai
منذ 21 ساعات

Description

AboutJumeirah and the Hotel :

At Jumeirah we are committed toencouraging and developing our colleagues, in a world class environment. Wevalue diversity and equal opportunity, employing over 14,000 colleagues fromover 100 different countries including locations in Asia Pacific, CIS, CentralAsia, Western and Eastern Europe, Africa and the Middle East.

Designed toresemble a billowing sail, the Burj AlArab soars to a height of 321 meters dominating the Dubai coastline. Atnight it offers an unforgettable sight surrounded by choreographed coloursculptures of water and fire.

This all-suite hotel reflects the finest that theworld has to offer.

About the Job :

An exciting opportunity hasarisen for a highly motivated UAE National to join the IT team at the Burj Al Arab. The main purpose of the role is to act as an Interface with the business and apoint of escalation.

Your main responsibilities :

  • Manages workload and assignments with theteam, prioritize and schedules resources accordingly.
  • Ensures focus is maintained on all guestfacing support requests and glitches.
  • Proactively monitors guest facing and backof house services such as Wireless Access Points and TV signals.
  • Identify areas of improvement with servicedelivery, works closely with key business departments to streamline ITefficiencies.
  • Maintains guest support SLA and teamKPI. Review HotSOS information andcarries out trend analysis.
  • Manages incidents, major incidents,Problems and service requests through various communication channels providingsupport services to meet the needs of the business.
  • Manage Software deployments.
  • Acts as a technical escalation point to theSupport Specialists.
  • Ensures all essential spare equipment isavailable at all times.
  • Manages all C&I events works the Eventsteam to build requirements and formulate proposed solutions.
  • Ensures service delivery and incidentresolutions are met in accordance with service level agreements for both Guestand back of house colleagues.
  • Prepare training guides and step by stepdocumentation on various knowledge base articles and deploymentprocedures.
  • Delivers periodic reports on caseinformation to management.
  • About You :

    In order to beconsidered for this role, you must have a Diplomain Computer Science or related field / Microsoft Certification or equivalent.

    You must have a comprehensive knowledge of computerhardware / software concepts. You will have at least 2 years’ experience working inrelevant senior role with exposure to related business technologies as well as previousexperience of supervising a small team within an IT function.

    It is essentialthat you have good command of the English language (spoken and written) and youshould be proficient in Microsoft Office applications.

    About the Benefits :

    This positionoffers a highly competitive salary and package which includes : your own singleroom accommodation / live out allowance, free transport to and from your place ofwork, uniform, laundry services, meals during working hours, annual flightallowance, medical coverage, life and accident insurance, retail and leisurediscounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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