Front Office Manager
Movenpick Hotels & Resorts
Dubai
منذ 34 يوم

Key responsibilities

As , you will be overseeing the Front Office Operations and Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.

You will be expected to

  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the brand's loyalty scheme
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Maintain good communication and working relationships with all hotel departments
  • Key requirements

  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 2 years of experience in similar role for a reputed Hotel in UAE.
  • Based on our business mix, Arabic Speaking applicants will be eligible for the role.
  • High level of IT / Opera proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Excellent leadership, interpersonal and communication skills
  • Commitment to delivering a high level of customer service
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