Team Leader - IT Infrastructure Change
ADCB
Abu Dhabi, UAE
منذ 7 يوم

Posted Date : Jul 12, 2018

Expiry Date : 2018 / 08 / 11

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Team Leader - IT Infrastructure Change

Job Description

To lead the IT Infrastructure change delivery team in delivering availability in IT infrastructure systems or lines of business within agreed service level agreements (SLAs), turnaround times (TATs) and compliance standards, assist in planning of software and hardware upgrades, manage Infrastructure projects and change initiatives and align technology capabilities with business needs to ensure minimal impact on banking operations and initiatives

Systems / Network Management

Maintain and support IT Infrastructure systems to ensure banking operations are unimpeded

Manage production applications / systems, analyse incidents / trouble shoot issues, identify solutions and coordinate with stakeholders for deployment of fixes, test and implement releases in order to facilitate banking operations with minimal downtime

Track End Of Life for all managed systems and upgrade accordingly to ensure systems are maintained to support banking operations

Produce system reports and statistics for senior infrastructure managers to support analysis and planning for technology capacity requirements

Vendor Management

Coordinate with external vendors to ensure services are provided as per agreed SLA’s and TATs

Review solutions provided by vendors and translate against the project requirements to assist business users in understanding system functionality

Project Management

Support project managers in change initiative projects to ensure timely IT deliverables

Assist project managers in developing project documents and provide support in obtaining project approvals to ensure banking projects are delivered within planned timelines

Manage the identification of the resolution on issues reported by business users by coordinating with internal staff or vendors to ensure resolved

Support the project manager in project transition to production and successful handover to production support team to ensure minimal interruption in support services

Provide technical support for SIT for technology staff as well as for UAT to business users to assist in timely delivery of business requirements

People Management

Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance

Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

Policies, Processes, Systems and Procedures

Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholder

Minimum Experience

At least 8 years of experience in handling IT infrastructure with working knowledge and experience of banking operations and related problems

Minimum Qualifications

Bachelor’s Degree in relevant specialisation

Professional Qualifications

Knowledge and Skills

Problem management and analysis

Organisation and capacity planning (staffing and other IT resources)

Quality control techniques

Influencing, persuasion and negotiation skills

Planning, analytical and time management skills

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