Assistant Housekeeping Manager
RegularWe are excited to find the next Heartist® Assistant Housekeeping Manager to join the Raffles Dubai team! Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values.
Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.
The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Assistant Housekeeping Manager. KEY ROLES & RESPONSIBILITIES
Direct work assignments of supervisory and non-supervisory personnel
Monitor Housekeeping personnel to ensure guests receive prompt and courteous service and that all guests’ profiles are adhered to
Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry
Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms
Inspect guest rooms and all public areas and restaurants on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
Maintain a steady flow of communication within the Housekeeping Department
Monitor and ensure consumption of guest supplies is under control
Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
Coordinate routine cleaning programs including spring cleans, etc.
Occupational Health and Safety (OH&S) Responsibilities
Ensure all OH&S legislation, policies and procedures are adhered to
Be familiar with property safety, first aid and fire and emergency procedures
Log security incidents and accidents in accordance with hotel requirements
Must be able to lead and manage a team and have previous experience of doing so
Knowledge of Opera Property Management System would be desirable
Must be proficient in Microsoft Office
Degree in Hotel Management
Minimum 3 years Housekeeping experience preferably in a luxury hotel environment with 2 years at management level