ATC Procedure Specialist Approach
Serco
United Arab Emirates
منذ 10 يوم

21st Jul 2018

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively.

We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-

record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017.

We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-

scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.

Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017.

We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-

scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.

Key purpose Ensure that all new and revised procedures, agreements and staff instructions are regularly updated and published accurately, in time and in accordance with regulatory requirements.

Structure and reporting relationship Manage high workloads in ATC and maintain familiarity with all airspace, rules and regulations.

The job has a direct impact on the ATC Service provided by dans’ and consequently can be directly linked to revenue streams and expenditures across dans’.

The job holder requires adherence to various operational and UAE regulatory demands and requires immediate decision making that can often affect the safety and lives of aerodrome users.

Communications & Working Relationships : Internal : Head of ATC ATC Operations Manager ATC Technical Support Manager All ATC Staff DANS Internal departments ATES External : Dubai Airports Dubai Airport Stakeholders Other airports Adjacent ANSPs Regulatory organisations GCAA / DCAA Key accountabilities Administrative Function Update and maintain dans local ATC documents and manuals to ensure they are in compliance with regulatory requirements.

Develop new ATC procedures in the form of TI, SI, etc. and communicate these to all necessary stakeholders. Provide on-going education and guidance to staff regarding regulations and procedures.

Identify improvement opportunities and solutions to potential problems and communicate them to line management. Assist the Project Specialist(s) in the initiating, planning, executing and closing of Operational projects.

Document all changes required through the dans OCRA and Safety Management processes. Air Traffic Management Manage and control air traffic safely in accordance with applicable rules, regulations and unit procedures.

Strive at all times to achieve the required throughput targets as appropriate. Manage air traffic flow and provide operators with slot allocation information as required, to avoid congestion within or beyond dans’ assigned areas of responsibility.

Manage high workloads and stress, in particular dealing with emergencies and unusual circumstances. Co-ordinate with the appropriate external agencies correctly and in a timely manner, including but not limited to adjacent ATCUs, UAE military and Airside Operations.

Proficiency Undergo training and successfully complete competency examinations in both theoretical and practical knowledge / currency as determined by dans ATS.

Maintain a thorough knowledge and understanding of all relevant documents in particular Annex 2, Annex 11, Doc 4444, Doc 7030, UAE AIP and Dubai Manual of Air Traffic Services (DMATS).

Maintain a thorough operational knowledge and understanding of the equipment and systems used for the provision of ATS, found in both the Primary Control facility and the Contingency Control facility.

Ensure a thorough understanding and awareness (through self or pre-watch briefing) of current OBs, TIs, SIs, NOTAMs and weather information before assuming any ATC duties.

Reporting Adhere to regularity reporting of safety incident (ROSI) requirements, ensuring that the information provided is accurate, unambiguous and complete.

All incidents, abnormal occurrences, conditions and procedures likely to constitute a risk to safety, other than those for which a ROSI is required, shall be reported through appropriate internal dans channels.

Contribute to an atmosphere of trust in which people are encouraged to report safety related issues without the risk of punishment for actions, omissions or decisions taken by them which are commensurate with their experience and training but where gross negligence, wilful violations and destructive acts are not tolerated.

Conduct Staff shall conduct themselves in accordance with the "dans Code of Ethics and Professional Conduct." Report for duty rested and in a presentable manner.

Practice professionalism and politeness to all users of services provided by dans as well as staff within the unit. Exercise discretion in the discharge of duties and handling of information.

Development and Support Participate on an ad hoc basis in simulation exercises, development of procedures and airspace restructuring.

Participate in configuration testing and commissioning of new or upgraded ATM systems. Perform other duties related to ATS commensurate with the position.

Knowledge & Experience : Extensive knowledge of relevant ICAO / CARS documents, applicable rules and local instructions.

Requires a working knowledge of document control and a document management system. Comprehensive experience in the operation and interaction of ATC equipment.

Previous experience in working in an ATC support function and in producing and maintaining unit documentation. ICAO English Level 4 language proficiency, valid ATC license and valid relevant medical certificate Proven ability to work in a complex, high density environment, unique to dans with respect to innovative procedures, e.

g. RECAT, RRSM, APO, A-SMGCS, etc. All aspects of aircraft performance relevant to communication, navigation and surveillance General computer literacy (commercial PC software packages and smart applications) Continuous ATC operational duties at the respective unit where specialist duties will take place.

Skills : Analytical skills Working under pressure Spatial awareness and problem solving skills Team work skills Good communication skills Regulations / procedure writing experience would be beneficial Additional / special features of the role Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards Operating in a temperature controlled office, with periodic times of ATC provision, which is done in a stress filled environment.

  • Accountabilities involve ensuring service provision and procedure delivery at one of the world’s busiest airports. Ensure security and integrity of all data provided including reporting performance, finance and customer information;
  • reference Serco non-disclosure policy To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
  • reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

    Please visit www.serco.com / careers for more information.

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