About Jumeirah At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.
Jumeirah Al Wathba Desert Resort & Spa is a luxury desert resort located 50km to the south east of Abu Dhabi in the Al Wathba District (40 minutes’ drive from Abu Dhabi).
It consists of 103 keys in total (90 Guestrooms and 13 Villas), restaurants and bars, conference and meeting facilities, Talise spa and leisure facilities.
About the role An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Preopening and the Housekeeping team at Jumeirah Wathba Desert Resort & Spa.
The main purpose of the role is to plan, organize and supervise the housekeeping operations, managing and controlling effectively the relevant budget and manpower while ensuring the provision of services adhering to the highest degree of quality guest care and to Jumeirah standards of service.
Your key responsibilities will include :
Monitor, control and inspect the daily housekeeping operations focusing in the delivery of the required services according to the processes procedures and standards of the Group.
Control the housekeeping supplies expenses and develop the shift schedule according to the requirements of the operations and the capacity of the manpower, in order to manage effectively the housekeeping budget and the available manpower.
Ensure that all guest requests / complaints are handled promptly and professionally at all times with the highest degree of guest care quality and discretion.
Liaise closely with the Front Office Desk regarding the vacant and occupied rooms requested for cleaning and plan the housekeeping activities in order to prepare accordingly for the guests.
Coordinate with the Engineering and Food & Beverage operations in order to support them in the delivery of their tasks by performing all the required cleaning and housekeeping of the required area, e.
g. rooms, F&B outlets, public areas, etc.
Monitors and controls the inventory of the housekeeping supplies proceeding to the procurement of the required material so as to ensure the availability of supplies.
Monitors that all guest rooms and pubic areas are equipped with the predefined supplies at all time, ensuring compliance with the standards and protocols of the SBU.
Check and inspect housekeeping equipment and report malfunctions to the Engineering department to enable their availability and functionality for the execution of the housekeeping activities.
Conduct regular housekeeping meetings to keep colleagues informed of policies and procedure, special events, further improvement plans and guest comments to improve their engagement and commitment in delivery high quality services.
Oversee and assists in all administrative aspects of the department ensuring that necessary clear and concise operation records are maintained.
Ensure that housekeeping staff members are wearing the proper clean uniforms with their badges at all time to assure their adherence to the brand dress code and following the hygiene standards.
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
Recommend some improvements to departmental policy, implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programs and projects taking into account best practices, improvement of processes and productivity improvement
About You In order to be considered for this role, you must possess the following selection criteria :
College Degree in a relevant field from an accredited College.
Have 4 to 6 years of experience in a relevant field within the international hospitality industry; 2 years of which in managing a team of housekeeping.
Ability to resolve guest complaints / issues in a calm and professional manner.
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
Advanced knowledge of Housekeeping process and procedures.
Very good knowledge of the hotel health & safety regulations and standards
Computer literacy and very good MS office skills.
About the Benefits This position offers a highly competitive salary and package which includes; housing allowance, annual flight tickets allowance, medical and dental coverage, pension, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
Married colleagues will enjoy family benefits for up to two children which include education assistance.