Front Desk Agent - Ramada Plaza Jumeirah Beach, UAE
Super 8 Timmins
Dubai, Dubai United Arab Emirates
منذ 33 يوم

Job Description

The Front Desk Agent isconcerned with assisting the guest efficiently, courteously and professionallyin all Front Office duties.

To maintain a high standard of quality guestservice at all times. Co-ordinate and ensure good communication ismaintained throughout the hotel.

  • To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.
  • To demonstrate pride in the workplace with a high level commitment
  • To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
  • To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
  • To promote a helpful and professional image to the internal and external customer.
  • To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
  • To use guest names whenever appropriate.
  • To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms.
  • To be well informed about special functions and events held in the hotel on a daily basis.

  • To be aware of the hotel management, their office location, role and availability.
  • To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
  • To attend all training sessions as required.
  • To keep your work areas clean and tidy at all times.
  • To be fully aware of the national history of Sharjah, places of interest, shopping areas, etc.
  • To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
  • To carry out any reasonable duties as requested by a senior manager.
  • To ensure that the Ramada standards are followed as trained.
  • To welcome guests to the hotel using the Ramada standard.
  • To resolve and log guests complaints or promptly pass them to the right managerial level if unable to do so.
  • To check in and register guests accurately in accordance with established policy and procedures.
  • To copy and accurately file guest passport upon arrival ensuring legal compliance.
  • To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
  • To be aware of the concierge desk, business center, guest relations and Loyalty Club policies and procedures to back up if requested.
  • To be a salesperson and anticipate guest needs when offering a room.
  • To follow country and company legal requirements and procedures.
  • To maintain cash float, according to the department standard.
  • To file correspondence, forms, etc on the spot to guarantee a tidy and organized desk.
  • Good communication and information of previous and future shifts to be maintained through the Front Office Logbook.
  • To actively participate on increasing of hotel revenue through upselling, walk-in and selling additional services
  • To enforce and follow the hotel credit policy.
  • To update OPERA immediately with any changes.
  • To liaise with Reservations ensuring Reception is fully updated on today’s arrivals.
  • To carry out all tasks on the daily check list efficiently and thoroughly.
  • To handle all tasks given by Shift Leader, Duty Manager or Asst. Front Office Manager
  • To liaise with all departments required to assist in the efficient, pleasant and comfortable arrival, stay, departure of our guests.
  • Employment Disclaimer

    In some locations aroundthe world, Wyndham Hotel Group manages hotel properties on behalf of a thirdparty owner. At many of those properties, the Hotel owner is the actualemployer, and Wyndham Hotel Group performs recruiting and hiring functions onbehalf of the owner.

    I understand and agree that, by applying through thissite, I may be applying for a position with a company other than Wyndham HotelGroup where Wyndham Hotel Group is serving only as the recruiter and will notbe my actual employer.

    Qualifications

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • knowledge in OPERA
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