The Front Desk Agent isconcerned with assisting the guest efficiently, courteously and professionallyin all Front Office duties.
To maintain a high standard of quality guestservice at all times. Co-ordinate and ensure good communication ismaintained throughout the hotel.
To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.
To demonstrate pride in the workplace with a high level commitment
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To promote a helpful and professional image to the internal and external customer.
To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
To use guest names whenever appropriate.
To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms.
To be well informed about special functions and events held in the hotel on a daily basis.
To be aware of the hotel management, their office location, role and availability.
To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
To attend all training sessions as required.
To keep your work areas clean and tidy at all times.
To be fully aware of the national history of Sharjah, places of interest, shopping areas, etc.
To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
To carry out any reasonable duties as requested by a senior manager.
To ensure that the Ramada standards are followed as trained.
To welcome guests to the hotel using the Ramada standard.
To resolve and log guests complaints or promptly pass them to the right managerial level if unable to do so.
To check in and register guests accurately in accordance with established policy and procedures.
To copy and accurately file guest passport upon arrival ensuring legal compliance.
To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
To be aware of the concierge desk, business center, guest relations and Loyalty Club policies and procedures to back up if requested.
To be a salesperson and anticipate guest needs when offering a room.
To follow country and company legal requirements and procedures.
To maintain cash float, according to the department standard.
To file correspondence, forms, etc on the spot to guarantee a tidy and organized desk.
Good communication and information of previous and future shifts to be maintained through the Front Office Logbook.
To actively participate on increasing of hotel revenue through upselling, walk-in and selling additional services
To enforce and follow the hotel credit policy.
To update OPERA immediately with any changes.
To liaise with Reservations ensuring Reception is fully updated on today’s arrivals.
To carry out all tasks on the daily check list efficiently and thoroughly.
To handle all tasks given by Shift Leader, Duty Manager or Asst. Front Office Manager
To liaise with all departments required to assist in the efficient, pleasant and comfortable arrival, stay, departure of our guests.
In some locations aroundthe world, Wyndham Hotel Group manages hotel properties on behalf of a thirdparty owner. At many of those properties, the Hotel owner is the actualemployer, and Wyndham Hotel Group performs recruiting and hiring functions onbehalf of the owner.
I understand and agree that, by applying through thissite, I may be applying for a position with a company other than Wyndham HotelGroup where Wyndham Hotel Group is serving only as the recruiter and will notbe my actual employer.
Proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Customer service orientation
knowledge in OPERA