Skip Tracing Officer
Mashreq Bank
منذ 8 يوم

Job Purpose

Number of customers become non-contactable onmobile or field visit for various reasons. It is critical that we contact suchcustomers in order to rehabilitate them by providing an amicable solution.

Therole of a SKIP tracing officer is to establish contact with customer throughvarious channels which includes social media, government database, searchengines, etcKey Result Areas :

  • Job involves tracing non-contactable customers on a dailybasis.
  • Generate new leads for contact by finding new employer’sdetails, alternate contact number or by finding the right party to establishcontact with customer.
  • Tracing customer on several online sites. Ex MOL,, DED, LinkedIN, Google, 2GIS check, PIPL search and various otherwebsites.
  • Ensure that tracing and follow up details are updated onsystem.
  • Share daily MIS on productivity and efficiency of theprocess, this includes
  • Productivity in terms of no of accounts covered across allnecessary checks
  • Effectiveness in terms of % of findings being conclusive.
  • New information traced (Address and contact details).
  • Circulate MIS on payment performance of traced accounts.
  • Strictly observe code of conduct policies to avoid anybreach / misuse of customer’s personal information.
  • Coordinate with the In-house team / Manager on daily basisand provide feedback.
  • Highlight and escalate any issue to the management which canpotentially tarnish the goodwill of the company.
  • Identify potential fraud cases and escalate allirregularities in accounts to the attention of the TL.
  • Circulate MIS on payment performance of traced accounts
  • Knowledge, Skills and Experience

  • Product Knowledge
  • Good excel and data management skill.
  • Understanding of collections processes
  • PC Literate
  • Excellent verbal and written communication skills
  • Ability to trace customer from various websites and search engines.
  • Jun 19, 2018

    قَدِّم طلبك ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب