Summary of Responsibilities :
Reporting to the Director of Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following :
Consistently offer professional, friendly and engaging service
Acts in accordance with the standards, conforms to the policies and procedures of FHR
Promotes and practices Fairmont Hotels & Resorts values of teamwork, mutual respect, integrity and empowerment among all co-workers.
Adheres to Fairmont Code of Ethics and promotes all the company Health & Safety policies and procedures to ensure a safe work environment
Group handling :
Focus on servicing groups. Ensure groups are being handed over as per the standard procedure.
Service groups by planning accommodations arrangements, including, guest rooms, visas, transportation, arrival and departure details, and outside services if required.
Manage event from beginning to end, processing all the information pertaining to the booking to include but not limited to :
Plan, up-sell, and detail the meeting / function with the client including space requirements, times, equipment, menus, etc.
Conduct pre-conference meetings to ensure key departments fully aware of relevant details pertaining to group
Maintaining visibility throughout the program to enhance service standards as well as act as on site client liaison
Coordinate payment procedure to include : credit, prepayment, and billing instructions, etc.
Conduct Post conference follow up to address strengths and weaknesses of the event whilst soliciting return business
Maintain accurate, legible records, and files to provide group history, ensure future and current quality service and enhance future prospects
Exceed team goals
Utilize Opera Sales & Catering System to track, solicit, book, and follow -up accounts
Get knowledgeable of and enforce local and state laws and regulations, with specific reference to health and safety
Responsible for dissemination of group / event information to the appropriate departments via memos, emails, banquet event orders, directives, resumes and rooming lists in a professional and timely manner
Able to conduct the daily BEO meeting to review event details and to ensure last minute changes are communicated accordingly to the operation team
Send out the BEO Meeting Change log & updates email on a daily basis
Attend daily / weekly / monthly meetings were your presence is required (mainly groups operational meeting)
Establish good business and social relationships with the industry and participate in activities related to public relations in order to further increase sales leads for department as well as Hotel
To control function space maximization and ensure Opera Sales & Catering standards are met
Minimum High School Diploma, Business School and / or Hotel School Diploma preferred
Minimum one to two years’ experience in Conference Services
Minimum three years experience in a luxury Hotel environment
Candidate must have flexible schedule and ability to handle multiple tasks simultaneously
Must be results oriented, enthusiastic and a strong team player
Must be able to prioritize, organize and be self-efficient
Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2003 (Excel, PowerPoint and Word, Access), Opera Sales & Catering and Meeting Matrix
Must be flexible in terms of working hours especially during peak periods
Must possess good Sales skills, guest service skills, professional presentation and sophisticated communication skills
Proficient in English language (Verbal and written), second language is an asset
Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation