Conference Services Manager
Fairmont Hotels & Resorts
Fairmont The Palm, Dubai, Dubai, United Arab Emirates
منذ 4 يوم

Summary of Responsibilities :

Reporting to the Director of Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Acts in accordance with the standards, conforms to the policies and procedures of FHR
  • Promotes and practices Fairmont Hotels & Resorts values of teamwork, mutual respect, integrity and empowerment among all co-workers.

    Adheres to Fairmont Code of Ethics and promotes all the company Health & Safety policies and procedures to ensure a safe work environment

    Group handling :

  • Focus on servicing groups. Ensure groups are being handed over as per the standard procedure.
  • Service groups by planning accommodations arrangements, including, guest rooms, visas, transportation, arrival and departure details, and outside services if required.
  • Manage event from beginning to end, processing all the information pertaining to the booking to include but not limited to :
  • Plan, up-sell, and detail the meeting / function with the client including space requirements, times, equipment, menus, etc.
  • Conduct pre-conference meetings to ensure key departments fully aware of relevant details pertaining to group
  • Maintaining visibility throughout the program to enhance service standards as well as act as on site client liaison
  • Coordinate payment procedure to include : credit, prepayment, and billing instructions, etc.
  • Conduct Post conference follow up to address strengths and weaknesses of the event whilst soliciting return business
  • General :

  • Maintain accurate, legible records, and files to provide group history, ensure future and current quality service and enhance future prospects
  • Exceed team goals
  • Utilize Opera Sales & Catering System to track, solicit, book, and follow -up accounts
  • Get knowledgeable of and enforce local and state laws and regulations, with specific reference to health and safety
  • Responsible for dissemination of group / event information to the appropriate departments via memos, emails, banquet event orders, directives, resumes and rooming lists in a professional and timely manner
  • Able to conduct the daily BEO meeting to review event details and to ensure last minute changes are communicated accordingly to the operation team
  • Send out the BEO Meeting Change log & updates email on a daily basis
  • Attend daily / weekly / monthly meetings were your presence is required (mainly groups operational meeting)
  • Establish good business and social relationships with the industry and participate in activities related to public relations in order to further increase sales leads for department as well as Hotel
  • To control function space maximization and ensure Opera Sales & Catering standards are met
  • Qualifications :

  • Minimum High School Diploma, Business School and / or Hotel School Diploma preferred
  • Minimum one to two years’ experience in Conference Services
  • Minimum three years experience in a luxury Hotel environment
  • Candidate must have flexible schedule and ability to handle multiple tasks simultaneously
  • Must be results oriented, enthusiastic and a strong team player
  • Must be able to prioritize, organize and be self-efficient
  • Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2003 (Excel, PowerPoint and Word, Access), Opera Sales & Catering and Meeting Matrix
  • Must be flexible in terms of working hours especially during peak periods
  • Must possess good Sales skills, guest service skills, professional presentation and sophisticated communication skills
  • Proficient in English language (Verbal and written), second language is an asset
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation

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