Client Account Manager - GLCM (UAE Nationals Only) United Arab Emirates, Dubai, Emaar Square About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories.
Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits.
We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Purpose
The job holder is the focal point of contact for relationship enhancement of GLCM Top Tier customers. These customers are the top 100 to GBM, CMB and BBU customers that generate the most GLCM income to the Bank.
The cash management solutions of such customers cover multiple geographies and are complex. They require responsive and well-
orchestrated regional Client Service proposition from GLCM.
Provides regional and domestic client service proposition to customers. Ensures client satisfaction. Leads and works with other areas of the Bank on the crafting and provision of service.
Cross sells products and delivers service solutions that meet customers’ needs. Obtains feedback from customers on service improvement and for external polls and internal surveys.
Enhances customer relationship by working closely with RMs in managing client expectation, conducting annual account planning and service reviews with customers (consistent with GLCM Target Operating Model) and ensure maintenance / increase of GLCM wallet share.
Provides regional and domestic client service; manages and grows the cash management relationships; ensures client satisfaction and acts as primary contact of GLCM to customers.
Leads and works with other areas of the Bank on the crafting and provision of service.
Facilitate discussions externally with clients at senior levels and internally in the bank with Treasury, IT, and NSC for payment processing and query resolution and fixing recurring issues
Maximizes GLCM revenue by account planning, cross selling, deepening wallet share and increasing stickiness
Maintain and improve delivery of client service excellence
Manages the provision of GLCM service to customers on a domestic and regional basis.
To assume responsibility for feedback from internal / external clients for activities within the Client Services.
Ensure identifying and referring cross selling opportunities for the GLCM product suite
To be an active team player in a large and diverse team of managers and work together to ensure that jointly CS will deliver excellent customer service
Actively engage with the Client Services teams in the Region and ensure the team stays updated and engaged at all times
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Knowledge & Skill
University degree and relevant professional qualifications (Cert ICM / CTP).
At least 5 years cash management experience, with proven track record in Client Services.
Excellent knowledge and direct experience of service provision and how customer service impacts client perception.
Experience and understanding of managing diverse, cross-functional teams,
Able to lead people and connect at all levels of the organisation : can-do attitude
Diligent, not afraid to get into the detail
Self-starter, highly motivated and determined
Business Area Commercial Banking (CMB) serves millions of businesses, from small enterprises and mid-market companies to large multinationals, in developed and faster-
growing markets around the world. We provide the services and expertise that businesses need to thrive. Commercial Banking has a network that covers three-
quarters of global trade flows. We provide businesses with banking services in their home markets and overseas. These include trade and receivables finance, payments and cash management, multi-
currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.
Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit.
We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-
competitive benefits. What to expect at HSBC
The chance to realise your ambitions
Globally connected careers
A strong emphasis on values
Learning and development opportunities
An inclusive, meritocratic culture
Global Careers Opportunities Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips