Wyndham Hotels and Resorts is the world’s largest and most diverse hotel company, encompassing approximately 8,000 hotels and 679,100 rooms in 73 countries.
From the award-winning upper-upscale offerings of its namesake Wyndham Hotels and Resorts® brand, to the distinctly familiar properties of its globally recognized Dolce, Ramada®, Days Inn®, Super 8® and Howard Johnson® brands, Wyndham Hotels and Resorts prides itself on providing guests, owners and franchisees with exceptional customer service, great value and the most lodging choices around the world.
Wyndham Hotels and Resorts®
Wyndham Hotels and Resorts is an upscale, full-service brand located in key business and vacation destinations around the world.
It offers the comfort and amenities you would expect in a world-class hotel, including beautifully appointed public areas, thoughtfully detailed guestrooms and distinct dining options.
Business locations feature well-designed meeting space flexible enough to accommodate anything from an executive board meeting to a major sales conference, as well as business and fitness centres.
All properties feature high-speed Internet access .
Ramada Hotel & Suites Sharjah, United Arab Emirates
Ramada Hotel and Suites Sharjah, The hotel sets a new level of contemporary luxury, style, design, and cuisine for business & leisure travellers, situated amid Sharjah's exclusive areas & rich cultural attractions.
It provides an ideal accommodation solution for long-term business travellers & families with its state-of-the-art technology & facilities.
The hotel is ideally located in Sharjah opposite the large Sahara shopping centre. Its location offers easy access to Dubai, Sharjah City Center, public beach, Sharjah Lagoon & Corniche.
Proximity to Sharjah Expo Center makes the hotel ideal for business travellers. Sharjah Airport is 15 km away, while Dubai Airport is 17 km away from the hotel.
This position is concerned with assisting the guest efficiently, courteously and professionally in all Front Office duties.
To maintain a high standard of quality guest service at all times. Co-ordinate and ensure good communication is maintained throughout the hotel.
Error-free and 24 / 7 run of Front Office operations, delegates and controls distributed tasks at Front Office, Lobby services, Concierge and Telephone operator, supervises and promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Ramada Hotels Group and the brand ethos.
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
Key Responsibilities :
Deputizes the Front Office Manager / Guest Relation Manager during absence
Directs Front Office Operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs
Checks arrivals for next three days and makes sure rooms are assigned as per requests
Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations
Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling to higher room categories, reinforcing the late charge policy to maximize REVPAR.
Monitors the Average Rate
Ensure that all expenditure is approved
Ensure that the budgets are exceeded
To ensure maximum benefit to the hotel from all budget expenditure at all times
Handles all customers’ complaints occurring during the shift to ensure their satisfaction
Greets VIP guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the duration of their stay
Keeps abreast of all hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff is able to answer guest requests and questions
Prepares a daily report for the HOD’s with all guest complaints, relevant incidents and matters that need follow up during the next shift and the next day, to ensure consistency and guest satisfaction
Pass to Front Desk Manager and / or Guest Services Manager all relevant information concerning guests in-house and staff
To actively engage and participate in effective communications within the hotel
To adhere at all times to hotel and company rules and regulations and behave in a professional manner
To ensure that high standards of health & safety are maintained at work
To ensure all hazards are been reported
To be available to speak to guest
To handle all guest requests and provide a good impression about the hotel
Deal with guest complaints promptly, efficiently and professionally and use service recovery when necessary
Share good working relation with colleagues and staff
To maintain professional confidentiality and never disclose any secrets pertaining to company or hotel
To be responsible for the control of master keys
To record all incidents in the DM’s Log book
To record all incidences in the appropriate forms.
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
Min. 2 years of experience in same or similar position
Excellent communication (personal, written, telephone), organizational and negotiation skills
Stress resistant with pro-active approach to work
Reliable, professional and customer oriented behavior
Ability of team work and problem free communication with colleagues and subordinates
Loyalty and confidentiality
University degree in Hotel Management
Being able to work in shifts
Any other reasonable duties as directed by the Front Office Manager.