Customer Technical Consultant AIRCOM Server, SITAONAIR - UAE - Dubai
SITAONAIR
United Arab Emirates
منذ 11 يوم

ABOUT US

Welcome to SITA... We lead one of the mostexciting and advanced industries on earth. Around the world, nearly everypassenger flight relies on SITA technology, almost every airport and airlinedoes business with us, and it’s our job to support their operations.

As theworld's leading air transport IT and communications specialist, we’re committedto meeting the demands of the air transport industry around the clock, everyday.

OurVision : Easy air travel every step of the way

WHY SHOULD YOU BE INTERESTED?

With us there areno limits for people looking to explore the edges of possibility and beyond. Together,we Go.Far.

Challenge : Our people take on some of the biggestchallenges in our industry. They aren't afraid to think bigger, workharder and deliver smarter solutions that are continuously transforming airtravel.

Opportunity : Taking on these challenges opens up a world ofopportunities for our people. We make sure they have the chance to developtheir skills, explore new horizons and grow their careers on a global scale.

BENEFITS IN UAE-

  • 30 working days per year vacation entitlement
  • Leave for maternity, marriage, birth of child,death of family
  • change of residence, sick leave

  • Flexible working : Working from home1day per week (in
  • agreement with your manager)

  • Housing allowance advance
  • Gratuity (or Pension for UAE Nationals)
  • Annual flight home
  • Life and disability insurance
  • Schooling fees assistance
  • MedicalInsurance with some dental and vision provision
  • THE ROLE

    The CustomerTechnical Consultant works closely with customers to understand their needs,and defines and delivers solutions with the support of the engineering, theproduct and the account teams.

    He / she plays a key role in pre-sales activitiesas part of a multidisciplinary team across SITAONAIR and third parties byproviding consultancy to customers and input to proposals.

    He / she providesimplementation and training activities for all SITAONAIR application products.He / she provides expert problem resolution, manages internal escalation whenrequired and contributes to the product improvement process by detecting andreporting issues or customers feedback.

    EXPERIENCE, KNOWLEDGE & SKILLS

  • Experience in customer-facing activities (deployment, customer
  • support). Consulting experience a plus.

  • Professional experience in an IT engineering or
  • deployment role.

  • Experience with hardware and software installation andmaintenance
  • Experience with Cloud-based architectures
  • Team experience / working in matrix managed organizations.
  • Operating at senior levels of a customer’s organization (Department
  • heads / Technical experts) a plus.

    PREFERRED

  • Knowledge of ACARSair-ground based communications protocols
  • Knowledge of aircraft avionics
  • Understanding of Airline Industry OperationalProcesses and IT /
  • Network environment a big plus.

    EDUCATION

    University degree or equivalent preferably in Telecommunications,Computer Science.

    Microsoft Windows Server Administration certification is desirable

    Essentials :

  • Customer centricattitude
  • Microsoft Windows Server(Cluster) and general network
  • administration concepts

  • Cloud architecturedesign
  • Excellent presentationand communication skills, both verbal and
  • written

  • Teamwork and welldeveloped interpersonal skills
  • Self-sufficient andpro-active
  • Good organizational andleadership skills, able to prioritize work and to
  • multi-task

  • Able to work in a matrixmanaged organization, in an International
  • environment and across cultures

  • The ability toextensively travel internationally
  • Jun 13, 2018, 9 : 41 : 56 AM

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