A Cluster Training Executive is responsible identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.
What will I be doing?
As a Cluster Training Executive, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience.
A Training Officer will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards :
Provide quality training to internal customers
Assist in coordinating and administering Vocational Qualification
Adhere to in-house training plan
Identify training and development needs systematically throughout the hotel in conjunction with Line Managers / Head of Department, HR Manager, and Training Manager
Assist Line Manager / Head of Department in achieving training objectives and review on a monthly basis
Prepare, organise, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance
Ensure new employees have received departmental and legal training
Hold monthly Departmental meetings with trainers to ensure training needs are being covered
What are we looking for?
A Cluster Training Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Previous experience in HR / training
Good communication and people skills
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Knowledge of hospitality