Join the team of the first LEGOLAND® Park in the Middle East and help us create amazing experiences for families from around the world.
At LEGOLAND® Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO® values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.
With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.
Come and work where work is PLAY. At LEGOLAND® we make every child a HERO!
Play Your Part
As the person responsible for the overall management of the LEGOLAND Dubai Waterpark Lifeguarding team, the individual will manage the safe operational delivery of the Waterpark facility and Lifeguards therein.
They will ensure that Merlin and industry standards and values are met and developed through professional working relationships internally and externally.
They will provide direction to the LEGOLAND Dubai Lifeguarding team through departmental Managers and supervisory team and will implement procedures and training to nurture a behavior where the health and safety of our guests and staff is of paramount importance.
Main Duties : Operations
Managing the training, auditing and operational delivery of the Lifeguard Team, ensuring that the team deliver to safety and service standards set by Merlin Entertainments plc and associated regulating authorities
Responsible for the organizing and Implementation of the training of the Waterparks lifeguarding team to required ongoing standards within timeframes set with clear and professional documenting
Working alongside key operational stakeholders of the waterpark facility to ensure all standards and KPI’s are met
Show a well-developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on departmental results such as Mystery Shopper and customer satisfaction scores
Carry out the role of Park Duty Manager s part of a Management Rota
Ensuring risk assessments are carried out in line with procedures and are updated regularly as ongoing live documents
Actively demonstrate the Merlin company values to all colleagues
To chair weekly and monthly meetings with direct team and attend weekly meeting with senior team
Establish and maintain effective lines of communication throughout the department by providing operational presence
Liaise with Marketing / Revenue Management teams to communicate occupancy / offers etc.
Contribute to Resort Dynamic Events, supporting the operational team as and when necessary
To promote LEGOLAND Dubai as an employer of choice
Responsible for the relevant departmental budgets, reviewing forecasts monthly and compile and submit annually, working closely with departmental managers
To ensure that staff working schedules are both fully covered and stay within budgetary constraints
To submit and manage future capital projects and expenditure to the Director of Operations
Manage OPEX wages and line items to achieve budgets set
Communicate on a continual basis with other senior managers to ensure best practice is achieved across the Operations Team and wider Resort
Monitor proposed and actual changes to current waterpark and Lifeguarding legislation both worldwide and within the UAE, ensuring company compliance
Recommend and develop new products / ways of working to improve efficiency, including peak and off peak staffing
Absolute involvement in future waterpark expansion capital projects
Use departments historical data and information to maximize commercial opportunities
Set and agree individual department objectives in line with the business strategy and team development
Ensures recruitment is appropriate to business operation and continually monitors key indicators (turnover, absence etc) and ensures that, in liaison with other departments, we support and develop the team
Motivate, manage and develop the team in line with company standards and values
Promote a fun working environment
Apply positive performance management effectively throughout the team and minimize the challenges to the team
Health & Safety
HODs are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001).
In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it.
They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly.
Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated
Are You a Star?
In order to be qualified for this role you should possess the below criteria :
Preferable Bachelor degree or extensive specific experience in the leisure management industry for 5 or above years
Requires operational experience of working within a waterpark environment at a management level with related customer service and financial experience
Experience in budget preparation and control (operating expenses and Labour)
Requires excellent organizational and planning skills, with the ability to execute multiple tasks
Strong understanding of the creation and management of risk assessments, SOP’s and EAP’s within a waterpark or theme park environment
Self motivated and demonstrated initiative, with strong problem solving skills
History of supporting colleagues and staff, with demonstrated leadership and management skills.
Strong problem solving and communication skills
Must be customer service driven with an understanding of the needs of the guests.
Requires the ability to make objective decisions quickly under stressful conditions, adapting to new demands and situations while remaining calm.
Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are required.
Strong administration skills
Fluent English in both oral and written
Previous work experience in Hospitality or Theme Park
Excellent understanding on culture awareness and the unique environment of the UAE
The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
By applying to this vacancy, you agree to our Terms & Conditions.