Service Senior Executive FUSO
Daimler Commercial Vehicles MENA FZE
منذ 52 يوم

Main Objective

  • Supporting service activity and sales promotion (vehicle / parts) for Middle East and North Africa regional distributors and improving distributor satisfaction through close / frequent communication
  • Collection & initial screening for quality information for the products
  • Implementation of follow up for recall / service campaign for Middle East and North Africa regional distributors, monitoring Customer Services (CS) related regulation / law
  • Market Management

  • Ensure continuous support to FUSO General Distributors, Dealers, Body Builders and Key
  • Accounts for Customer Service activities
  • Strong market presence, customer visits, liaison management
  • Monitor and achieve regional service KPIs
  • Participate in 3S Campaigns and annual key account management (KAM) activities
  • Technical Service Support

  • Provide technical product support for Daimler Truck Asia (DTA) product portfolio
  • Coordinating between Daimler Truck Asia production plants (MFTBC, MFTE and DICV) and Regional MFTBC distribution network
  • Organize flying doctor support in the region
  • Coordinate regional Technical Exchange Meetings
  • Responsible for service business development in the region
  • Quality / Product improvement

  • Reporting, documenting and monitoring technical issues by creating technical product reports
  • Initiating and collaborating product development and quality processes in the production plants
  • Customer Services Marketing

  • Steer Customer Services and Parts marketing activities through workshop channel
  • Develop service concepts, service packages, extended warranty offers and service contract tools
  • Actively participate in marketing and implementation of service contracts and service solutions
  • Headquarters Tokyo / Chennai

  • Reporting into the Service organization and prioritization of action to remediate the Service topics within the region
  • Customer oriented
  • Strong communication skills
  • Knowledge / Skill / Experience

  • Minimum 5 years of Service Experience in the Commercial Vehicle business
  • 2-3 years’ experience within the MENA Region
  • Strong Technical Knowledge
  • English is a must. Urdu / Japanese / Arabic is preferable
  • Qualification

  • Degree / Diploma / Certification in Engineering or equivalent qualification
  • June 2018

    قدِّم طلب ترشيحك
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب