Service Senior Executive FUSO
Mercedes-Benz
Daimler Commercial Vehicles MENA FZE
منذ 52 يوم

Main Objective

  • Supporting service activity and sales promotion (vehicle / parts) for Middle East and North Africa regional distributors and improving distributor satisfaction through close / frequent communication
  • Collection & initial screening for quality information for the products
  • Implementation of follow up for recall / service campaign for Middle East and North Africa regional distributors, monitoring Customer Services (CS) related regulation / law
  • Market Management

  • Ensure continuous support to FUSO General Distributors, Dealers, Body Builders and Key
  • Accounts for Customer Service activities
  • Strong market presence, customer visits, liaison management
  • Monitor and achieve regional service KPIs
  • Participate in 3S Campaigns and annual key account management (KAM) activities
  • Technical Service Support

  • Provide technical product support for Daimler Truck Asia (DTA) product portfolio
  • Coordinating between Daimler Truck Asia production plants (MFTBC, MFTE and DICV) and Regional MFTBC distribution network
  • Organize flying doctor support in the region
  • Coordinate regional Technical Exchange Meetings
  • Responsible for service business development in the region
  • Quality / Product improvement

  • Reporting, documenting and monitoring technical issues by creating technical product reports
  • Initiating and collaborating product development and quality processes in the production plants
  • Customer Services Marketing

  • Steer Customer Services and Parts marketing activities through workshop channel
  • Develop service concepts, service packages, extended warranty offers and service contract tools
  • Actively participate in marketing and implementation of service contracts and service solutions
  • Headquarters Tokyo / Chennai

  • Reporting into the Service organization and prioritization of action to remediate the Service topics within the region
  • Customer oriented
  • Strong communication skills
  • Knowledge / Skill / Experience

  • Minimum 5 years of Service Experience in the Commercial Vehicle business
  • 2-3 years’ experience within the MENA Region
  • Strong Technical Knowledge
  • English is a must. Urdu / Japanese / Arabic is preferable
  • Qualification

  • Degree / Diploma / Certification in Engineering or equivalent qualification
  • June 2018

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