Client Services and Sales - South Africa Johannesburg, Gauteng
Purpose of the role :
Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
Main Accountabilities :
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
Provide "in office" research, administrative and operational support to senior staff
Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request, accuracy and correctness
Primary Qualities Required :
Proactive, able to influence and persuade.
Strong customer service and interpersonal communication skills.
Ability to analyze and interpret data in a challenging and insightful manner.
Strong and articulate verbal and written communication skills.
Efficient time management, ability to multi-task and detail oriented.
Displays maturity and creative problem solving skills in handling crises.
Recommend improvements in work processes within area of responsibility.
Analyses and interprets financial information to ensure achievement of business targets and early identification of issues / crisis.
Postgraduate or MBA from a well-known institute
0 to 2 years’ experience in Quantitative Consumer Insights role
Strong Client Focus and Proactiveness
Working knowledge of statistics and multivariate analysis
Working knowledge of research techniques and methodologies
About Nielsen :
Nielsen N.V. (NYSE : NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy.
Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content video, audio, and text is consumed.
The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-
class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population.
For more information, visit www.nielsen.com
Job Type : Regular