Application Support Analyst
Orion Health
Dubai, UA
منذ 12 يوم

About the Role :

We have a new opening for an Application Support Analyst to form part of our high performing team where you'd provide support and serve as a primary contact for clients who experience service interruptions or seek technical advice on Orion Health Products which are world-

leading health software solutions. You will also be proactive in your support in avoiding problems and can apply your sound know-

how to investigate, troubleshoot and create technical solutions for these errors. You'll work alongside our delivery team and be a core part of the post implementation support and management of the solutions.

You'll have exposure to our customers, cutting edge software products and the best professionals in the healthcare technology sector.

About You :

You are proactive, have a passion for delivering the best possible service and your known as someone who goes above and beyond for your customers.

Your strengths are your problem solving, communication and customer service skills and your technical understanding and background.

You have an openness to sharing information with your team members around you.

You'll be equally comfortable talking with both highly technical people and business manager types and will have experience in the following :

  • Excellent English verbal and written communication skills
  • Strong customer focus and genuine desire to assist
  • Ability to think logically and analytically in a problem solving environment
  • Ability to work both independently and as part of a team
  • Ability to resolve conflict and negotiate with differing parties
  • Ability to prioritise and manage time effectively
  • Knowledge of HTML, Internet Protocols, LINUX / UNIX, Windows (all versions), SQL, HL7, XML, RDBMS and JDBC
  • Knowledge of Java and a programming background is a bonus
  • Willing to do after hours on call support
  • In return, Orion Health offers :

  • Defined career paths
  • Competitive salary package
  • Flexible and social, but professional company culture
  • Unique learning, travel and career growth prospects
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