The position is responsible to support the training mission by taking advantage of changing skills and quality development initiatives in order to train the Food and Beverage teams according to F&B values, policies and procedures
Key Responsibilities :
Conduct a training need analysis with the help of Training Manager.
Devise and communicate a monthly and weekly departmental training plan and actively schedule team members for F&B Training.
Ensure that a comprehensive and up-to-date F&B manual, as well as F&B policies & procedures and task breakdowns are available and that every team member receives a personal copy.
Coordinate that every new team member receives F&B orientation and has absolved their training check list within the first week of employment.
Ensure that training attendance per team member is documented.
Communicate and train on F&B standards and policies and procedures.
Maximize employee productivity and morale within the store and consistently maintain discipline within the F&B guidelines and local regulations.
Research and design new training programs.
Ability to keep a calm, mature,professional demeanor when needed
Proactive approach to problem-solving and staffmanagement
A high degree of ethics and obsession with customerservice
Excellent time management skills and ability toself-direct when necessary
High level of organization
Adaptability and the ability to creativelytroubleshoot difficult situations.