Responsibilities / Key Result Areas
Prospect pre-qualification with direct interface with customer’s / prospect’s engineers, and business development staff
Develop optimized technical service solutions and prepare technical proposals in support of informal sales requests and formal RFPs with a detailed understanding of the customer’s service needs, business environment and Total Cost of Ownership (TCO) drivers.
Perform engineering analysis to determine how services can be offered and optimized
Prepare and present customer presentations on service solutions, systems design and standard products
Provide customers training on SES Networks services and products
Organize customer service trails and pilots
Support Marketing Department as technical author when required (Case study prep, and application notes etc.)
Represent SES Networks at trade shows and industry conferences
Work with customers to help them grow their business with SES Networks by identifying new applications which can be supported and service expansions which can be contracted.
Track and understand new satellite access schemes, earth station antenna design, and wireless and network technologies, systems and applications.
Understands their use with the SES Networks system to support end-to-end customer service applications.
Recommend to customers new technologies being developed for use with the SES Networks system which can better serve their needs and increase SES Networks share of their wallet
Help Product Development, and Network and Space Systems Engineering understand what customers need to grow their business in terms of follow-
on satellite architectures, new product types, ground terminal developments, service cost models, beam placements, and SES Networks operations customer service support
Maintain existing customer frequency allocations including satellite carrier and or lease changes, transmission plan activation and maintenance using SES software tools.
When required, provide Sales Engineering support to other sales teams.
Other ad-hoc duties or projects, as required by the Line Manager
Technical knowledge : Proficiency in satellite transmission analysis and solution engineering. Extended knowledge of satellite design, Broadcasting technologies, VSAT networks, network architecture, access schemes, data networking, engineering software development and radio frequency propagation analysis
Experience and knowledge of Internet Protocol (IP) networks, access routing, BGP / MPLS, IP Peering and networking technologies.
Negotiation & Communication skills : Ability to efficiently assist Sales in creating winning technical proposals. Good presentation techniques and effective sales proposal skills.
Ability to work effectively in structured or virtual teams
Customer Relation skills : Build and maintain relationships with customers guides by the capture team leader in order to retain and grow revenues and margins as well as the ability to gain a clear understanding of the customers’ businesses and requirements and be able to offer the customer bespoke advice upon forthcoming product developments or services that could lead to new sales and / or to service optimizations
Market intelligence & new technology developments : In this highly competitive market it is necessary to have an ongoing knowledge and understanding of the market and developments in the customer base.
Specific trends or shifts in the market need to be monitored, tracked, analyzed and reported to management or other parts of the organization
Regional knowledge : With customers and staff located in different regions of the world, it is key to understand the variances within the region and as such the differences in market settings, customers’ expectations & requirements to be able to determine the different necessary strategies
Qualification & Experience
Bachelor in Electrical Engineering / Communications / Computer Science
Minimum of 10 years of relevant industry experience
Knowledge of satellite transmission analysis and optimization
Knowledge of satellite access technologies and earth station components
Hands on knowledge of the design and architecture of Enterprise and Telecommunications Networks, including Mobile Backhaul and access networks
Hands on experiences with large VSAT network design, implementation and operation including troubleshooting faults and service difficulties.
Regional market experience and business cultural awareness
Knowledge of English is essential. Additional regional languages desirable
Excellent communication ability, both in written and verbal
Strong interpersonal, presentation and sales proposal skills
Willing to travel internationally and meet directly with clients
Ability to work effectively in a global high energy multicultural team
We offer you
A diverse workplace. For SES, diversity is more than a question of gender or race; we welcome different minds and different skills.
An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets.
Opportunities to further grow and develop in a global and growing company; we believe life-long learning is key to bring the best of SES worldwide.
A competitive compensation package linked to your performance, and further supplemented with attractive benefits.
SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.