Configuration of Accounting and other software- Daily Backup - Day to day trouble shooting - Receive queries and support requests from users and document, prioritize, and track requests and take necessary action as required.
Ensure on-going usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Identify network problem areas, provide solutions to user problems or refer to other IT advisers or vendors as appropriate.
Liaise with IT counterparts on server and network issues including server and network configuration and problem resolution.
Diagnosing hardware and software problems and troubleshooting system hardware, software, networks, operating systems, printers / scanners / copiers.
Liaise with 3rd parties when necessary to troubleshoot, install or maintain software (Dubai Trade System, Depot system etc.
Provide online / remote support to remote users and visit the off-site facilities as required to meet user needs / problems.
Install and configure workstations, telephones and peripheral equipment when required, establishing system specifications by conferring with users / departments and in line with the workflow, access, information, and security requirements for the role.
Install, maintenance, backup of CCTV Camera footages regularly. - Configure, and test computer hardware, networking software and operating system software and interconnect workstations, terminals and existing data networks.
Ensure seamless connectivity between file servers, email servers, computer conferencing systems, application servers, and administrative systems including associated validation systems.
Ensure system upgrades as required and directed by the manager by testing, evaluating, and installing enhancements and new software.
Undertake the day to day operation of backup systems including rotation of backup tapes. - Perform routine network start-
up and shutdown procedures, and maintain control records. - Conduct training and familiarisation sessions for staff the computer network as required as well as provide advice on hardware and software upgrades.
Maintain and track inventory of equipment and supplies (accessories, cables, adapters, etc.) ensuring that equipment are tagged.
Update the company’s website with approved content, graphics, pictures etc.
as required. - Renew , maintain web hosting agreements with vendors