Team Leader
DUBAI HOLDING
United Arab Emirates (AE), Abu Dhabi, Abu Dhabi
منذ 8 يوم

Description

About Jumeirah and Jumeirah at Saadiyat Island :

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.

You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’. A landmark property for the Emirate scheduled to open Q3 of 2018, Jumeirah at Saadiyat Island offers 293 rooms and suites facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space.

This luxury beach front hotel embodies the beauty of the ocean - the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life.

Home to eight restaurants and bars, Jumeirah at Saadiyat Island has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge.

Guests can also explore the 400 metre public beach and three swimming pools. Jumeirah at Saadiyat Island was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department.

About the Role : An opportunity has arisen for a Team Leader to join our Food and Beverage Department in Jumeirah at Saadiyat Island.

The main duties and responsibilities of this role are :

  • Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
  • Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures.
  • Monitor customer satisfaction and respond to customer feedback and complaints ensuring all procedures for CSI and Compliant Handling are followed.
  • Inform Head Waiter / Assistant Manager of any complaints, negative feedback from guest and concerns about colleague satisfaction of colleague performance.
  • Actively use the database of customer details / history to assist in guest recognition.
  • Advice the Head Waiter / Assistant Manager of any improvements needed in relation to restaurants operation including updates to the task list or addition / deletion of task lists.
  • Supports the Head Waiter / Assistant Manager in conducting performance evaluation of colleagues, training of colleagues, guidance, coaching and counseling of colleagues
  • About you :

    The ideal candidate for this position will have the following experience and qualifications :

  • College Diploma or Equivalent in a hospitality related field
  • Good command of English
  • At least 2 years experience in a similar position
  • About the Benefits :

    This position offers a highly competitive salary and package which includes; fully furnished shared accommodation / live out allowance, free transport to and from your place of work if company accommodation provided, uniform, laundry services, meals during working hours, bi-

    annual flight ticket allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates

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