Spa Manager
FRHI
Ajman, United Arab Emirates
منذ 9 يوم

Summary of Responsibilities :

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following :

  • Consistently ensuring team offer professional, friendly and engaging service to our guests on a daily basis
  • Efficient running of the spa operation ensuring bookings are optimized and revenue maximized
  • Ensuring that spa team are following their set duties on a day to day basis and motivated at work
  • Ensure that all sales activities determined by Director of Rooms are followed in order to maximize spa sales
  • Ensure the spa is following Fairmont and Willow Stream Brand Guidelines
  • To be responsible for the spa p & l and financial reporting
  • To achieve the spa budget on a monthly basis
  • To work in conjunction with Director of Rooms on creating Spa Promotions and communicating them to Sales & Marketing and in house departments
  • Ensuring efficient running of departmental inventory
  • Monitoring spa costs in line with budget
  • Assist colleagues and guests with product information and retail sales
  • Maintain stock levels and ensure all products are displayed as per standards
  • Ensuring spa colleagues are up to date with PDI, PMP and Career Development plans at all times
  • Motivating and guiding all spa colleagues in their daily duties
  • Identifying any areas of non-performance and working on the gaps
  • Identifying any areas of focus needed for the engineering team and follow up accordingly.
  • Follow all safety and sanitation policies Monitor clients’ progress and adapt programs as needed.
  • Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment.
  • Give clients information or resources about nutrition, weight control, and lifestyle issues.
  • Qualifications :

  • Previous Spa experience is a must in managerial capacity.
  • Previous team handling experience is a must.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem solving abilities.
  • Highly responsible & reliable.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Physical Aspects of Position (include but are not limited to) :

  • Frequent sitting throughout shift
  • Occasional standing, kneeling, pushing, pulling, lifting
  • Visa Requirements : Please note that you must be eligible to live and word in Ajman, we will assist successful applicants with the visa process and provide flights and accommodation.

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