Summary of Responsibilities :
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following :
Consistently ensuring team offer professional, friendly and engaging service to our guests on a daily basis
Efficient running of the spa operation ensuring bookings are optimized and revenue maximized
Ensuring that spa team are following their set duties on a day to day basis and motivated at work
Ensure that all sales activities determined by Director of Rooms are followed in order to maximize spa sales
Ensure the spa is following Fairmont and Willow Stream Brand Guidelines
To be responsible for the spa p & l and financial reporting
To achieve the spa budget on a monthly basis
To work in conjunction with Director of Rooms on creating Spa Promotions and communicating them to Sales & Marketing and in house departments
Ensuring efficient running of departmental inventory
Monitoring spa costs in line with budget
Assist colleagues and guests with product information and retail sales
Maintain stock levels and ensure all products are displayed as per standards
Ensuring spa colleagues are up to date with PDI, PMP and Career Development plans at all times
Motivating and guiding all spa colleagues in their daily duties
Identifying any areas of non-performance and working on the gaps
Identifying any areas of focus needed for the engineering team and follow up accordingly.
Follow all safety and sanitation policies Monitor clients’ progress and adapt programs as needed.
Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment.
Give clients information or resources about nutrition, weight control, and lifestyle issues.
Previous Spa experience is a must in managerial capacity.
Previous team handling experience is a must.
Excellent communication and organizational skills.
Strong interpersonal and problem solving abilities.
Highly responsible & reliable.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Physical Aspects of Position (include but are not limited to) :
Frequent sitting throughout shift
Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements : Please note that you must be eligible to live and word in Ajman, we will assist successful applicants with the visa process and provide flights and accommodation.