Do you see yourself asa Reservation Agent Arabic Speaker ?
What's your passion?Whether you're into scuba diving, golf or dancing the tango, at IHG we'reinterested in you. We love people who apply the same amount of passion andprecision to their jobs as they do to their hobbies -
people who put our guestsat the heart of everything they do. And we're looking for more people like youto join our friendly and professional team -
people that help us create greathotels guests love.
TheCrowne Plaza Dubai is an upscale hotel brand located along the business area ofSheikh Zayed Road with over 568 rooms, 13 international restaurants and bars,and has one of the largest meeting, conference and banqueting facilities in theUAE.
We are looking for reassuring, social,goal-oriented, dynamic, confident people to join around 700 colleagues who are committed tomaintaining the highest standards of quality and service which define ourcompany.
We value the passion and enthusiasm of our colleagues, andencourage you to share your passion when you work with us.
We have an excitingopportunity for you to join our team as Reservation Agent ArabicSpeaker . You will complete all reservations in a timely fashion whilstproviding a high standard of customer service to all callers.
You willnegotiate with caller on an alternative rate if rate resistance is shown andcross-refer to alternate property if requested hotel is full.
You have toensure that all sales principals are used for every call handled. You will alsowork to exceed set individual targets for every call handled and deal with anydifficult callers with a calm and professional approach.
You will communicatewith the Team Manager as necessary on any reservation issues that needattention or assistance.
You should have at leasttwo years relevant experience in a similar role in hotels / hospitalityindustry. You will bring with you strong interpersonal skills and excellent command of written and spoken Arabicand English is required.
Arabic speaker strongly preferred. You will need to be flexible withworking hours and having knowledge of OPERA & HOLIDEX system is preferred.
In return we'll give youa competitive tax-free financial and benefits package, hotel discountsworldwide and the chance to work with a great team of people.
You’ll join a teampassionate about delivering memorable experiences that make our guests feelspecial, making Crowne Plaza Dubai a great place to work.
Most importantly,we’ll give you Room to be yourself.
So what's your passion?Please get in touch and tell us how you could bring your individual skills toIHG. To find out more about us or any other jobs with IHG pleaselook at careers.ihg.com
We are an equalopportunities employer.