Duty Manager (Grand Plaza Mövenpick Media City)
منذ 2 يوم

Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising.

With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers.

This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district.

GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.

An exciting opportunity has arisen for a highly motivated Duty Manager to be part of the pre-opening team at this newly opening luxury 5 *property.

The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service.

Key responsibilities

1.Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.

2.Announce VIP rooms to Housekeeping and F&B departments

3.Ensure VIP rooms are ready, checked and all in order prior arrival

4.Attend management morning briefing if needed / requested

5.Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed

6.Register and process check in for all arrivals

7.Conduct daily briefing & ensure IQ standard is followed

8.Perform Check in & Check Out at the reception

9.Be part & lead in success of Circle M enrolment and assist to achieve the hotel target

10.Ensure Cherish program is mentioned in every briefing and collect daily comments from the team to achieve monthly target

11.Check online comments (Veos, Tripadvsior, Booking.com etc) and investigate issues then report to the manager

12.Ensure Veos comments are investigated and reply to guest accordingly

13.Assist in achieving VEOS P5 YTD score on OSI

14.Attend guest requests and act accordingly

15.Handle guest complaints and act immediately to ensure satisfaction is delivered

16.Assist Hotel Manager on Duty when / if required

17.Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.

18.Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.

19.Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.

20.Resolve guests’ complaints / requests and liaise with the department concerned to ensure immediately follow up.

21.Handle issuance of guest room key cards and ensure effective control for guest security.

22.Check Paymaster daily and give feedback RDM with action taken

23.Encourage rooms & breakfast upselling daily to the team and share result and feedback

24.Check Hotel situation, occupancy, functions, groups, MIPs

25.File daily reception report and documents systematically.

26.Give a proper training & induction for all new reception joiners and ensure Opera V9 is the PMS used in training

27.Maintain daily courtesy call sheet and share feedback / action with the manager

28.Attend Credit meeting when requested

29.Attend Revenue meetings when requested.

30.At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

31.Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.

32.To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager / Director of Rooms, taking corrective action to prevent recurrence and convert the guest into a repeat customer.

Co-ordinate proper actions with other departments, informs General Manager.

33.Other duties as assigned.

34.Perform duties in a manner that respects Mövenpick Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.

35.Assist in Task Force Teams for new openings

36.Carry out any other reasonable task (which may not be stated here) as requested.

37.Attend and chair the daily briefings.

Key requirements

a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property) in Dubai

b. must have a pre-opening experience in a similar role

c. an excellent team player

d. has a high degree of emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.

Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making someone who is passionate about people and always strives to do their best?

If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.

Contact details

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