Front Desk Supervisor
FRHI
Dubai, United Arab Emirates
منذ 4 يوم

Summary of Responsibilities :

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Register Guests and assign rooms
  • Accommodate special requests whenever possible
  • Assist in preregistration and allocation of rooms
  • Thoroughly understand and adhere to proper credit and cash handling policies and procedures
  • Understand room status and room status tracking
  • Know room locations, types of rooms available, and room rates
  • Use suggestive selling techniques to sell rooms and to promote other services of the hotel
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-
  • outs, early check-ins, special requests and day use rooms

  • Possess a working knowledge of the reservations department
  • Know how to use front office equipment
  • Process Guest check-outs
  • Handle cash and balance cash at the end of the shift
  • Develop a strong knowledge of the hotel’s facilities and services and of the surrounding community
  • Provide exceptional concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmation and other available services
  • Arrange secretarial and other office services if requested by Guest
  • Coordinate Guest’s requests for special services with the appropriate department
  • Communicate strongly and effectively with all other departments, highlight Front Desk requirements to ensure proper level of service to our Guests
  • Handle Guest complaints and solve problems
  • Use proper telephone etiquette
  • Use proper mail, package, and message handling procedures
  • Establish and maintain communication with all Front Desk staff on a daily basis
  • Be a constant presence in Front Desk, ensure that all Guests are greeted in a courteous manner and are made to feel welcomed at all times
  • Maintain the cleanliness and report deficiencies in the department and knowledge of all safety and emergency procedures
  • Report any unusual occurrences or requests to the manager or assistant manager
  • Train new Colleagues and supervise Front Desk Colleagues on daily duties
  • Participate in the orientation, meeting, and training process of all Colleagues assigned to Front Desk
  • Understand that business demands sometimes make it necessary to move Colleagues from their accustomed shifts to other shifts
  • Perform supervisory duties or special projects at the direction of Front Desk Manager
  • Qualifications :

  • Minimum of one year previous experience in Front Desk or Guest Services at supervisory capacity
  • Extensive knowledge of Front Desk policies and procedures
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Self motivation and organizational skills with the initiative and ability to complete projects in a timely manner and then proven ability to work well under pressure
  • Goal and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
  • Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
  • Highest Guest service orientation with the ability to lead team members consistently to achieve goals
  • Must be strong team player
  • Professional in presentation and demeanor
  • Knowledge in a second or third language would be an asset
  • Must be sales minded
  • Operational knowledge and proficiency in Opera, Excel and Words
  • Diploma in Hospitality Administration would be an asset
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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