At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Set on a private beach, Madinat Jumeirah resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region.
Madinat Jumeirah features three grand boutique hotels, Al Qasr, Al Naseem and Mina A’ Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-
seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens.
The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia.
Owing to career progression, a fantastic opportunity has arisen to join our team as Director of Food & Beverage for Jumeirah Al Naseem .
The main duties for this role include but are not limited to :
Coordination of organizational and administrative functions in all areas of the Food and Beverage Department
Planning and implementing programs, policies and procedures to ensure that Madinat Jumeirah standards are met
To ensure that the Departmental Objectives are cascaded to the colleagues.
To ensure that the colleagues are aware about the JI Vision, SBU Mission, Guiding Principles, Hallmarks and the Quality Management System implemented in the company.
Establishing standards of performance and job descriptions of service colleagues.
Coordination of special promotions and provides administrative support necessary.
Participates in Public Relations activities, Sales calls or other promotional activities designed at enhancing the Image and profitability of the Resort.
Provides creative ideas to project and enhance the Image of the Resort.
Ensure up-to-date hard-copies of department SOPs are maintained at all times.
Communicate new or amended procedures to relevant departments / colleagues in a timely manner, ensuring they have been understood.
Control department forms and records according to the JI standards for Document Control.
Carries out assignments and instructions as delegated by the General Manager, ensuring that all company and Resort Policies and Procedures and minimum standards are adhered to.
Interacts with management of other divisions / departments within areas of responsibility and develops solid working relationships with them.
Assists in conducting briefing with Outlet Managers.
Meeting and interacts with representatives of the local community and potential guests as required.
Monitoring the activities of competitor Resorts.
Makes recommendations to Management for modernization of equipment, service methods, presentation and improved guest satisfaction.
To assist in any of the Outlets when necessary.
Co-ordinates with Outlet Managers and Management to promote effective communication.
Assists Outlet Managers to fulfil their responsibilities.
Participates in the preparation of the Annual Business plan and Sales and Marketing Plans.
Monitors closely the profitability of all Food and Beverage Outlets.
Provides solutions to improve problem areas and assists in implementing corrective measures.
To assist in ensuring that each Outlet is individually profitable.
To follow up and at times initiate maintenance orders and purchase requests
Development of ideas and the increased department sales of Food and Beverage to improve productivity.
To assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues.
Identification of market need for both Resort guests and the local market.
Monitoring and analyzing the activities and trends of competitive restaurants and bars.
Bringing all Outlet Managers up to date with Market needs and trends and ensuring that their product matches these needs.
Assists in the building of an efficient team of employees, by taking an active interest in their training, development, safety and welfare.
Participates in training and development programs that may improve personal or department standards liaising closely with the Training Manager
Training and development of Outlet Managers so that they are able to operate independently with their own profit centre.
Demonstrate commitment to the development and implementation of the QMS system and continual improvement of it’s effectiveness by :
Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs.
Ensuring measurable quality objectives are established and actively participate in the review of these objectives
Ensuring the availability of resources
Ensure customer requirements are determined & met.
Actively promote an awareness of customer requirements throughout the organization.
Ensure that responsibilities and authorities are defined and communicated within the organization.
Ensure appropriate communication processes are established.
Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs.
Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
Maintain appropriate records of education, training, skills and experience.
Provide constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.
Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer.
In order to be considered for this role, you will ideally possess the following qualifications and skills :
Management qualification from a recognised hotel or business school
2 years in a senior F&B management role in a luxury hotel (Experience preferred in Jumeirah, Four Seasons, Ritz Carlton, Shangri-
La, Mandarin Oriental or Rosewood)
Proficiency in spoken and written business English.
Competent in Microsoft Office applications.
Able to manage large and diverse operations.
Creativity and innovation in food and beverage concepts and operations
Demonstrable achievements in improving customer satisfaction and profitability.