Lean Transformation Manager - Banking - Dubai
Westbourne Partners
Dubai, United Arab Emirates
منذ 21 ساعات

The candidate will be responsible for running and ensuring the success of Lean initiatives with a focus on delivering value to customer across business and support divisions within.

The incumbent will also be responsible to provide expertise on Lean / Six Sigma / Change Management standards and methodology.

Position : Lean Transformation Manager

Location : Doha, Qatar

About us : We are the largest Financial Services firm in the MENA region with international offices across Africa, Asia, Europe and the Middle East.

Duties & Responsibilities :

  • Run, execute, steer projects by using Lean / Six Sigma / Change Management standards and the process improvement methodology aimed at improving customer satisfaction and efficiency
  • Ensure the success of end-to-end process improvement initiatives across business and support divisions
  • Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated operational excellence, reengineering and end-
  • to-end process improvement initiatives on a periodic basis

  • Perform cost analysis and calculate the returns of each project in close partnership with Financial Control
  • Identify, quantify and define improvement areas in close partnership with the concerned business and support divisions and contribute to the implementation of customer-centered processes
  • Work closely with members of business and support divisions to jointly improve on relevant KPIs
  • Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions
  • Report on progress on a regular basis for relevant projects
  • Provide expertise and participate in the deployment of Lean / Six Sigma / Change Management standards, tools and techniques
  • Assist in creating awareness within the bank for client orientation, quality and efficiency
  • Provide training, mentor and coach Green Belts within business and support divisions on smaller, departmental assignments
  • Assist in ensuring the transfer of new solutions or processes into ongoing operations
  • Education and Experience Requirements :

  • University degree (MBA preferred but not required) from leading academic institution with focus on business administration
  • 10 years’ work experience with minimum of 7 experience in organization and process reengineering, business consulting and project management or equivalent business / operations experience within the financial services arena (however : no specialization in one area but rather multi-
  • skill and transversal across functions)

  • Operational and project management experience including the lead of large company wide program deployments
  • Certified Six Sigma Black Belt experience and technical mastery
  • Demonstrated track record using Six Sigma Methodology principles and practices across an entire value stream
  • Minimum of 5 years’ experience as lead instructor to train other Black Belts and / or Green Belts
  • Experience in coaching Six Sigma projects from initiation to closure
  • Ability to use systematic and data driven methods in order to solve problems, analyze and improve processes
  • Strong knowledge of financial services from an operational and support perspective
  • قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب