Onsite Support Engineer
Schneider Electric
Mussafah Abu Dhabi, United Arab Emirates
منذ 8 يوم

Position Summary

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On-Site Support Engineer

is responsible to support Schneider Electric

Workplace and infrastructure Equipment (including network related ones)

physically on-location at Schneider Electric facilities including but not

limited to :

Workplace Equipment on site services

  • Desk-side support,
  • Hardware break and fix
  • Warranty Management (vendor and third party contract management)
  • VIP Support
  • Stock level Management
  • Non Catalogued Onsite Services (Non Standard Service Requests)
  • Infrastructure Equipment on site services

  • Eyes and Hand Support
  • Escort Services
  • Non Catalogued Onsite Services (Non
  • Standard Service Requests)

    Responsibilities

    Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.

    Provides HW Break & Fix support services to end users when hardware incidents need a

    replacement of defective whole unit by an equivalent one.

    Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment

    reassignment, equipment returns, etc.

    Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.

    Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.

    Provide physical on-site and / or remote support services for end users in remote locations.

    Provide on-site support for any activities for server maintenance upgrades.

    Provide L1 support for audio / visual equipment.

    Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal / external end users.

    Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones / Tablets and other mutually agreed and defined devices.

    Coordinate with external vendors for service to location infrastructure components.

    Provide installation / relocation / disposal of network printers.

    Provide secure location for storage of on-site tapes.

    Qualifications

  • Innovative and creative
  • 3-5 years end user support experince in different platforms
  • Graduated from at least technical college (2 years) related withcomputer science
  • Ability to work in flexible hours depends on need
  • Experienced with ITSM tools.
  • Microsoft certified professional
  • Governance and management of vendors.
  • SCCM, AD, McAfee, MS Outlook, Office 365.
  • Needs to be continually learning the latest platforms andtechnology tools.
  • Overall technical understanding of all IT platforms and services(e.g. networking, hardware, web development, app development, cloud computing,etc.).
  • Excellent verbal and written communications skills.
  • Excellentresearch, analytical, and problem-solving skills
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