IT Service Desk Analyst
Abu Dhabi, UAE
منذ 29 يوم

Principle Duties and Responsibilities

  • Provide Tier I and II support for desktops, network printing, and supported software
  • Provide Tier I and II support for business tools such as SAP and other software as required
  • Ensure operational stability and reliability of the site infrastructure that supports the productivity tools and business systems of Enerflex
  • Responsible for the delivery of some onsite IT Infrastructure administrative services which may include, and not limited to : Security Services (access control and security infrastructure management), backups and Restoration
  • Participate in IT project services initiatives that include solution design
  • Provide onsite technical support as required
  • Build / image IT equipment, manage assets, inventory of hardware and deploy to end users
  • completing the windows 10 deployment
  • Perform all new hire and terminations process
  • Comply with all audit requirements / processes and answer audit questions
  • Take phone calls / emails from customers and log tickets
  • Supporting Manager tasks
  • Provide presentations and follow up with users on technical issues including and not limited to cyber security
  • Conduct IT Orientation session with all new comers and as required when introducing new software / update
  • Comply with all Enerflex HR, Quality, HSE, and all the Company policies, procedures, processes, work instructions and guidelines
  • Perform all other duties as assigned by Supervisor / Manager
  • Job Specifications

  • Degree in Computer Sciences or equivalent and minimum 5 years of relevant experience
  • ITIL certification or experience would be an asset
  • Able to converse in English. Arabic is a plus
  • Strong knowledge of IT Infrastructure (desktop hardware and software, network infrastructure, servers and communication systems)
  • Broad understanding of technologies used in manufacturing and service business
  • Proven ability to successfully collaborate with a group of systems and business professionals in a service-group capacity
  • Takes initiative to identify opportunities / problems and ensure appropriate action is taken
  • Able to work under pressure and with the team in developing improved work processes for the department
  • Motivated, organized, strong problem-solving skills, team-player, positive, systematic, analytical, has process skills, and respectful
  • Working Conditions

    Office base environment with site visits when required. Flexibility is required

    قدِّم طلب ترشيحك
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب