1.Have a thorough understanding and knowledge of Rooms related service and product.
2.Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
3.Monitor operating supplies and reduce spoilage, breakage and wastage.
4.Keep all keys signed out in a secure manner and return them at the course of duty.
5.Hand over to the Team Leader / Asst. Manager Housekeeping all Lost & Found items with full and detailed information
6.To have a complete understanding of the different cleaning products and their economical use.
7.Have a complete understanding of Housekeeping cleaning tools such as vacuum cleaners and floor polishers and ensure they are used as directed, stored safely and any breakages reported to engineering promptly.
8.Move and position cleaning trolley in the corridor as per resort standards, ensuring a safe and hazard free corridor.
9.Ensure all rooms, and public areas (including offices) of the hotel are cleaned as per the hotel standard.
10.Ensure safe lifting techniques are used at work
11.Report in-room safe issues as per resort standards and policies.
12.Have thorough knowledge of the layout of the guest rooms and corridors, and all HK storage spaces with what they hold.
13.Attend daily briefings.
14.Attend training as scheduled
15.Follow the grooming standards and maintain a friendly and cheerful disposition all the times.
16.Handle guest complaints by listening and taking notes then report to Supervisors.
17.Use the guest name all the time
18.Report any unusual occurrences or requests to a Supervisor.
19.Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
20.Ensure an efficient handover at the end of every shift to ensure important information is passed on
21.Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
22.Always be polite and patient especially when a guest has communication problems due to the language.
23.Handle guest items with care and responsibility and don’t underestimate any value.
24.To generally promote and ensure good inter-departmental relations.
25.To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and team.
26.To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property)
b. preferably with previous pre-opening experience in a similar role
c. an excellent team player
d. has a high degree of emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.