The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.
Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests
Ensure smooth and efficient receiving process of items / shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards
Handle cash register and transactions with the customers in an effective and accurate manner as required
Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations
Qualifications, Experience, Knowledge