Guest Service Supervisor
MINOR HOTELS
Abu Dhabi, United Arab Emirates
منذ 2 يوم

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.

From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

QASR AL SARAB DESERT RESORT BY ANANTARA

Experience unparalleled luxury and comfort amid the mystic desert charm of Abu Dhabi’s Empty Quarter. Ride on a camel over sun soaked dunes as this foreboding landscape unwinds eternally in front of you.

Soak in the freeform swimming pool while desert wildlife grazes in the shade below. Be inspired by glorious Arabian décor that channels one of the world’s most ancient and revered cultures.

Located in the legendary Rub'Al Khali, the largest uninterrupted sand desert in the world, Qasr Al Sarab Desert Resort by Anantara embraces the epic adventures of this evocative landscape by providing a luxury oasis for discerning travellers.

Recline by the plunge pool outside your own private villa, or stretch out on a sumptuous day bed surrounded by rich Middle Eastern fabrics and local artefacts.

Every room, villa and suite is considered to be some of the finest abodes among luxury Abu Dhabi resorts and features desert views, blending our rich interiors with the landscape.

Qasr Al Sarab Desert Resort by Anantara distinguishes itself from other Abu Dhabi hotels bringing its guests the quintessential luxury Abu Dhabi resort experience with leisure facilities to please the most demanding of tastes.

A sanctuary of wellbeing that draws on an array of ancient cultures at Anantara Spa. A choice of four dining venues that offer the greatest Middle Eastern cuisine and fine gastronomic experiences from across the globe.

Tailor-make your ultimate luxury holiday from our range of other facilities including fitness centre, tennis court, swimming pool, kids club, business centre and library.

Job Description

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests.

You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world.

You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness.

Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met.

You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings.

You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures.

You will ensure that all guests are enjoying a positive and memorable experience.

Qualifications

  • College diploma in hotel management or related field
  • Previous experience in Front Office or Guest Services
  • Good Communication skills
  • Experience with Front Office Systems
  • Good English skills, both written and spoken
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