JOB ROLE :
Housekeeping (Room Attendant) is responsible for the cleanliness, orderliness and adequacy of supplies and amenities in the guestrooms, public areas, work area and equipment.
He / She provides complete and accurate information in response to internal and external queries and assists in creating a favorable public image as part of the service.
The key responsibilities of the position are as follows but not limited to :
Ensures a high level of customer delight at all times by anticipating and exceeding guest needs.
Complies with hotel’s health, safety and hygiene regulations.
Always contributes ideas and promotes teamwork.
Be a constant learner and always willing to try ideas.
Maintains a high level of productivity and cost efficiency.
Looks out for any person behaving in a suspicious manner and inform Security accordingly.
Ensures personal hygiene at all times and constantly monitors personal cleanliness.
Ensuring the safety and well being of guests by checking guest occupancy and verifying that rooms have been vacated and reports any inconsistencies to the executive housekeeper, hotel manager or housekeeping supervisor.
Prepare all amenities requirement as according to the occupancy.
Ensure linen and amenities set up of mobile trolley is as according to the standard.
Immediately reports maintenance deficiencies to concerned areas / persons.
Participating in Emergency Procedure as per hotel’s Policy & Procedures.
Immediately reports and turns over found items to Housekeeping Office in accordance with hotel procedures..
At least 1 year experience in a similar position in a 4 or 5* hotel
Excellent communication skills in English (oral and written). Fluency in Arabic is an advantage.
Atleast Secondary School Education.
Highly motivated and passionate about the job and his career.
Good knowledge of computer operations (MS Office, Opera system)
Physically fit, active and can deal with pressure.
Ability to work long hours and shift.