About Jumeirah : At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments.
We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.
You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’. About the Job : An exciting opportunity has arisen for a highly motivated Outlet Manager Lobby Lounge to join one of Jumeirah’s pre-
opening hotels. The main duties and responsibilities of this role are as follow :
Monitors effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required.
To action changes when needed.
Closely monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures and support spot audits.
Monitors customer satisfaction and respond to customer feedback and complaints ensuring JI & MJ procedures for CSI and Complaint Handling are followed.
Maintains & actively use a epicure to capture customer details / history and other strategies that assist in guest recognition.
Advises the F&B management of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.
Actively implements strategies to increase the market share for the Outlet.
Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives detailed in the F&B Department Performance Plan.
Determines the necessary competence for colleagues and provide training or other actions to satisfy these needs.
Provides constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.
Ensures manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer.
Prepares detail post mortem to all special activities launched in the outlet.
Ensures up-to-date hard-copies of department SOPs are maintained at all times.
Updates SOPs through Mercury as and when needed.
Acknowledges the receipt of new or amended documents through Mercury.
Communicate new or amended procedures to relevant departments / colleagues in a timely manner, ensuring they have been understood.
Control department forms and records according to the JI standards for Document Control, including (but not limited to) :
Ensures 100% accuracy attendance data for colleagues
Daily Briefing Sheets
Cleaning Schedules / Checklists
Telephone Test Call Results
CSI & Customer Feedback
Maintains appropriate records of education, training, skills and experience.
Assists F&B Production & F&B Management in menu planning and menu rotation.
Maintain a full and accurate market study
Implement the marketing activities and record analysis report.
Attends & actively participates in the daily F&B briefings
Participates in market surveys.
Implements systems / measures to control F&B costs within budget guidelines, minimize wastage and maximize productivity.
Discuss with the outlet chef regarding menus, special requests etc.
Train all colleagues in suggestive selling and up-selling techniques to assist in achieving maximize profitability.
Ensures opening & closing checklists are completed on a daily basis.
Monitors completion of weekly cleaning schedules.
Analyses results of Telephone Test Calls, Mystery Shoppers, CSI, Complaint Forms, IQRs and take the action necessary to address any non-
conformances within required timeframes.
Conducts regular briefings and meetings to ensure all colleagues receive the information necessary to perform their jobs.
Develops and updates F&B knowledge of all colleagues on a regular basis and ensures 100% menu competence.
Maintains a working knowledge of relevant sections within the JI Food Hygiene SOP and ensure the Outlet meets these standards at all times.
In order to be considered for this role, you will have gained a College Degree in a relevant field from an accredited College or University and will possess 3-
4 years Food and Beverage Experience needed in a premium Fine Dining Establishment in a 5 star Hotel on a Management level.
You will also have to demonstrate the following :
Very good command of speaking, reading, and writing English language.
Computer Literacy and very good MS office skills.
Ability to resolve guest complaints / issues in a calm and professional manner.
Strong customer service orientation.
Familiar with Property Management Systems.
Cashiering Systems (Micros, HSI, other)
Multi-cultural team management
Coaching, Training & Presentation Skills
Extensive experience of customer service approaches.
About the Benefits : This position offers a highly competitive salary and package which includes; housing allowance, annual flight allowance, medical coverage, pension, life and accident insurance, retail and leisure discounts, complimentary use of Jumeirah F&B Outlets and reduced hotel rates.