Contact Center Executive
Al-Futtaim
Dubai, AE
منذ 8 يوم

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives.

Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?

The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees.

You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas.

Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Job Title : Customer Service Executive

Division and Company : Digital Retailing

Location : Dubai Festival city

ROLE PURPOSE :

Handle all customer's contact / transactions on all areas of operations for relevant brands in a courteous and professional manner.

KEY ROLE SPECIFIC ACCOUNTABILITIES :

Customer Service Orientation

To provide an exceptional service in line with the Quality standards to customers both internal (Ecommerce Team) and external (Retail Business / Ecommerce Customers) by ensuring that quality of transactions processed (calls, emails, chats) are maintained at the required levels.

Team Work

To support & respect your colleagues by building rapport to enhance overall team performance.

Initiative & Commitment to Achieve

The overall performance of the agent and the ability to display a positive can-do attitude and your commitment towards the retail brands we serve.

Attention to Detail & Quality

To ensure that all transactions are timely and accurate by reviewing the work to eliminate errors. Produce high Quality standards even when the quantity is challenging.

Effective Communication

To fully integrate with your team members and actively participate in team activities and provide support by sharing best practices.

Organizing for Result

To gain a clear understanding of systems and procedures, takes initiative to update.

Experience required

Minimum Qualifications and Knowledge :

Arabic language to a proficient level

A university degree / diploma in Arts / Humanities / Science / Commerce or Business Admin

Minimum Experience :

1-3 years’ experience as call centre agent in a voice process role

Job-Specific Skills :

  • Customer Service Skills
  • Multi-Channel Contact Centre related skills
  • Excellent Communication Skills
  • Responsibilities :

  • Manage inbound and outbound calls
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal / team qualitative and quantitative targets
  • Resolve customer complaints
  • Take ownership of customer inquiries and complaints to a satisfactory conclusion
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Behavioural Competencies :

  • Excellent interpersonal, written, and oral communication skills in Arabic & English
  • Excellent listening skills
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Have a professional and friendly attitude and be able to quickly develop a rapport with customers
  • Strong influencing skills.
  • Ability to learn and navigate new software quickly
  • Ability to multi-task, set priorities and manage time effectively
  • REF - DS

    We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

    Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-

    crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.

    We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

    As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.

    We make every effort to review and respond to every application.

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