Waiter/ess
DUBAI HOLDING
United Arab Emirates (AE), Dubai, Dubai
منذ 3 يوم

Description

At Jumeirah , we are committed to encouragingand developing our colleagues, in a world class environment. We value diversityand equal opportunity, employing over 14,000 colleagues from over 140 differentcountries including locations in AsiaPacific, CIS, Central Asia, Western and Eastern Europe, Africa and the MiddleEast.

Our newbrand, Zabeel House takes inspiration from our roots Dubai. Much like thecity where it was created, we too like to push the boundaries to createinnovative hotel stays.

We are curators of whats good’, and build experiencesthat people want to share. The Zabeel House has five key brand values.

Limitlesscuriosity is our commitment to engage the guest in the local neighbourhood throughsharing our knowledge of the area with guests to inspire them toexplore.

Inventiveness is our commitment to engagewith guests with open minds, with ingenuity, with fresh creativity alwaysthinking outside the box.

Honesty reflects our commitment toalways be genuine towards our guests; to have conversations not interactions. Freedom relatesto Zabeel House design and ambiance we created a brand that is high on designbut low on complexity and our design-

ledspaces are crafted to allow our guests to have the freedom to be who they wantto be and stay how they want to stay. Finally, Belonging reflectshow we want our guests to feel -

guests who want to live like a local even ifjust for a day.

Ournewest property, Zabeel House by Jumeirah The Greens, offers its guests 210rooms and suites, a co-work space with meeting rooms, a modern gym, rooftop pool and a number of happeningrestaurant outlets including a vibrant Pan-Asian restaurant.

Aboutthe role :

Anexciting opportunity has arisen for a highly talented and experiencedHospitality professional to join the Pre-opening team at Zabeel House, TheGreens.

The purpose of this role is to provide knowledgeable, friendly, professional and efficient F&B Service and to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.

Maintaining an efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.

Your main duties will include the following :

  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance the quality of service
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Madinat Jumeirah customer feedback / complaint procedures
  • Offer assistance to colleagues when required, to ensure designated work goals are met
  • Demonstrate trust, support and respect towards team members in day-to-day work activities
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner
  • Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
  • Seek assistance from other team members, supervisors and managers when required
  • Have a working understanding of all Madinat Jumeirah Food and Beverage Restaurant and Bars in order to properly direct and advise guests
  • Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback / complaint procedures
  • Offer assistance to colleagues when required, to ensure designated work goals are met
  • About you :

    The ideal candidate for this position will have the following experience and qualifications :

  • 2 years' experience in similar role in a Food and Beverage department
  • Excellent English communication skills
  • Additional language would be an advantage
  • Have a good knowledge and understanding of Food and Beverage operations
  • About the benefits : This position offers a highly competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-

    annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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