Reservations Supervisor for the Waldorf Astoria Dubai International Financial Centre
Hilton
Dubai, Dubai
منذ 37 يوم

Job Summary

A Reservations Supervisor for the Waldorf Astoria Dubai International Financial Centre oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.

What will I be doing?

As Reservations Supervisor for the Waldorf Astoria Dubai International Financial Centre, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.

The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards :

  • Assist in the day-to-day operations of the Reservations Department
  • Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
  • Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
  • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
  • Produce quotations and written confirmation to all clients
  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
  • Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Ensure bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
  • Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
  • Assist in the recruiting, managing, training and developing of the Reservation team
  • What are we looking for?

    A Reservations Supervisor serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members.

    To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

  • Good organisational and administration skills
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • High level of IT skills
  • Excellent grooming standards
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

  • Knowledge of the hotel property management systems
  • Previous experience in the Reservations / Sales function within the hotel / leisure sector
  • Relevant degree or other qualification in a business discipline
  • Luxury hospitality experience in a similar role
  • What will it be like to work for Waldorf Astoria Hotels & Resorts?

    Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.

    If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

    قدِّم طلب ترشيحك
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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